Management Manager
Resume:
Jeffrey Steed Armistead, CIA
Woodstock, GA 30189
678-***-**** (Cell)
email: *************@*******.***
OVERVIEW
Experienced chief audit executive / internal audit leader with a background in multiple industries, company sizes, and subject matter. Proven track record of success with both large and small audit teams focusing on providing value-added results, developing effective partnerships, growing talent, improving processes, and adding to the bottom-line.
WORK EXPERIENCE
Americold Realty Trust / AmeriCold Logistics 12/02 – 9/10
Director – Internal Audit
After restructuring the internal audit team, lead a team of 5 professionals providing risk-focused financial and accounting, information technology, and operational audit coverage while also assisting or leading process improvement projects. Reported directly to the CFO and indirectly to the audit committee of the company's majority owner. Responsible for all aspects of leading the department including planning, budgeting, hiring and training, goal setting, risk assessment, project management, management reporting, continuous improvement, talent development, and quality control.
Key accomplishments included:
• Managed a cross-functional team to re-engineer the accounts receivable department while also reducing the aged receivables. Receivables over 90 days overdue improved from over $8.5M to $1M.
• Implemented controls and procedures to govern credits issued to customers. Over two years total customer credits decreased from approximately $12M to $4.5M.
• Selected by management as the business lead/ for the company’s ERP implementation.
• Lead efforts to centralize the company’s rate and pricing files from the individual warehouses which helped improve the accuracy of rates charged to customers.
• Identified a $1.2M annual loss exposure due to customer short pay of accounts receivable related to claims and performance disputes. Re-engineered process to improve management’s visibility of the exposure and to ensure disputes were appropriate resolved.
• Developed company strategy that was implemented to centralize processing of customer inventory claims.
• Designed and helped implement system-generated revenue deferrals and accruals.
• Implemented and managed the company’s whistleblower hotline and investigative process.
• Performed fraud reviews based on audit findings or at management’s request.
Successfully lead the company’s Sarbanes-Oxley compliance initial initiative and maintained the program since inception including:
• Developing the program strategy and approach, risk assessment and scoping
• Educating management
• Gaining buy-in from external auditors, planning the project, assisting with the mitigation of control weaknesses, and tracking results.
• Partnered with management to effectively implement audit recommendations and suggested improvements.
• Proactively implemented a controls rationalization approach and guidance outlined in PCAOB AS5 to improve the program’s efficiency. As a result, the number of key controls by reduced by 80% which lessened the program’s organizational impact while reducing $400,000 from the external auditors SOX related engagement fees.
Performed risk-based audits of the company’s network of 100 warehouses. The audits consisted of process and control reviews of the operational and financial processes within the warehouses. In addition we:
• Assisted the executives and operations support team to implement and drive standardization across the warehousing network including inventory management controls, billing processes and controls, security requirements, payroll and personnel controls, and cash management controls.
• Created and managed a self-assessment program designed for the Divisional Vice-Presidents to help improve consistencies and adopt operational best practices across the warehouse network.
• Implemented a weighted average facility audit-rating program to compare facility audit results with the company benchmark.
The Home Depot 4/93 – 11/02
Director - Internal Audit: 4/01 – 11/02
Responsibilities included assessing risks to the achievement of corporate objectives and ensuring the proper tools/techniques to effectively mitigate risks were present and working as intended.
• Primary areas of responsibility included all corporate related functions (finance and accounting, information services, construction, real estate, loss prevention, human resources and risk management).
• Assisted the department VP with setting the department’s strategic including identification of audit projects, staffing, training, budgeting, expense tracking, project management, and reporting to company leaders, executive management and the audit committee of the board of directors.
• Supervised a team of 25 professionals consisting of 6 managers and 19 staff. Developed annual goals, objectives, and metrics and assisted in the overall development of direct reports.
For 10 months, lead a team of 50 associates across the US and Canada consisting of 5 managers and 45 staff. This team was responsible for the physical inventory process in approximately 1,400 retail units and approximately $8 billion in inventory. This assignment was performed in conjunction with my corporate auditing responsibilities.
Manager/Senior Manager: 11/96 – 4/01
Responsible for managing audit projects that focused on operations, finance, construction, information services, inventory, and human resources functions.
• Assisted the Director of Internal Audit develop the annual audit plan.
• Managed all aspects of projects from definition, planning, scheduling, executing and control, solutions development, report out and wrap-up.
• Managed project teams consisting of 1 to 3 members.
• Established and maintained partnerships with business owners.
• Interviewed, hired, and trained staff.
• Developed the department's internship program with two major universities.
• Coordinated the department's annual $11M budget and acted as the department's controller.
Lead the department's role in the reorganization of the 950 associate Loss Prevention function to integrate the physical inventory process ownership into the internal audit department. This included developing an overall project plan, developing new job roles and responsibilities, creating personnel selection criteria, training, development of company-wide policy and procedures, transition, and implementation.
Financial Auditor: 4/93 – 11/96
Performed audit projects of corporate areas such as finance and inventory. Also completed special requests from senior management, and fraud investigations. Ran the physical inventory process in retail units throughout the country. Trained new subsidiary in Canada on new inventory processes and assisted with the inventory conversion.
Prior Work Experience
The JCPenney Co. - Auditor/Senior Auditor 6/89 – 4/93
The Kroger Co. – Store Co-Manager 1/88 – 6/89
EDUCATION
University of Tennessee, Knoxville TN
BS in Business Administration with a Finance concentration
Graduated in December 1987
CERTIFICATIONS / TRAINING / AFFILIATIONS
Certified Internal Auditor (CIA)
Member of the IIA (former board member of the Atlanta Chapter)
Six Sigma Greenbelt
ISO 9001:2008 Internal Auditor Trained
Enterprise Risk Assessment
Project Management
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