Human Resources Training

IRENE DELGADO

**** ******** ***** *********, ** *6063 817-***-**** *****.*******@**********.***

SUMMARY OF QUALIFICATIONS

An adaptable, bi-lingual professional with a broad knowledge of Human Resources including Full Cycle Recruiting, Payroll Processing, Benefits, Employee tracking, HR Compliances, retention, staff development, mediation, and conflict resolution in a variety of industries. A self-starter known for proficiency in planning and oversight of HR functions to ensure a salary/hourly workforce in support of company direction, and for finding innovative and cost-effective solutions to complex problems. I am a fast learner able to adapt to new environments while focusing on promoting a team effort of everyone working together to achieve a common set of business goals.

KEY STRENGTHS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

Leadership Skills Staff Recruitment & Retention

Employee Relations

Coaching/Mentoring

Benefits Administration

HR Program/Project Management Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

LETSTALK.COM North Richland Hills, TX

HR Manager, 2010 to Present

Oversees adherence to EEOC, FLSA, FMLA, OSHA, Texas Workforce Commission, other local, state, and federal employment regulations.

Conducts orientation program and related on-boarding activities

Facilitates training to ensure call center personnel understand human resources initiatives

Maintaining positive employee relations practices and provides policy interpretation

Assists Management with timely resolution of employment issues and workplace concerns

Investigate employee relations complaints and ensures appropriate conflict resolution

Supports management with corrective action and terminations

Responds to unemployment claims and represents the company at unemployment hearings

Star Concessions/MultiRestaurants DFW & DLF Airports, TX

HR/Recruiting Manager, July 2003 to July 2009

Multi Unit/Multi Concept Recruiter for 1000 plus employees in 59 different restaurants, retail and club establishments

Managed staffing office including supervision of 3 direct reports

Responsible for creating a recruiting strategy plan

Proficient in networking in the community to enhance recruiting efforts

Responsible for all aspect of advertisement online, newspapers, flyers, radio and networking

Consistently identifying potential pool of candidates & determining recruitment and sourcing strategies

Responsible for recruitment/training for 23 new establishments for the Opening of Terminal D at DFW Airport

Responsible to follow TSA (Transportation Security Administration) requirements for all new hires working at DFW & DLF airports

PROFESSIONAL EXPERIENCE (CONTINUED)

DON DAVIS AUTO GROUP Arlington, TX

Senior Payroll Coordinator, May 2002 to Feb 2003

Responsible for entire payroll process; approximately 800 weekly and Semi-monthly employees through ADP and Reflection System

Process payroll for Salesman and Technicians on commissions, guarantees, salary, weekly and Monthly bonuses

Verified employment, income, interrogatories, and miscellaneous requests related to garnishment, employment and credit verifications

Filed quarterly state and federal returns thru EFTPS

Reconciling various accounts, General Ledgers and Journal Entries

Controlled payroll banking information including the issuance of manual checks, stop payments, producing daily reports reflecting potential problems and interfacing with the bank on occasional issues and processes on demand checks

Processes, collects, remits all garnishments, child support and levies, completes and returns forms, notifies employees, calculates and set up deductions

UNITED WAY OF METROPOLITAN DALLAS – Dallas, TX

Benefit/Payroll Coordinator & HR Assistant, 1999 to 2002

EDUCATION & CERTIFICATIONS

UNIVERSITY OF WISCONSIN – STOUT Menomonie, WI

Major: Business Management & Hospitality Management

JONES COLLEGE PREP Chicago, IL

Major: Business Ownership & Hotel/Motel Management

TARRANT COUNTY COMMUNITY COLLEGES Arlington, TX

Continuing Education Courses

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

University of Dallas Graduate School of Management

Human Resource Professional Development Program (Completed Course)

ABRA Systems

ABRA Payroll System (Training Completed)

ADP Systems

ADP WorkFlow (Training Completed)

ADP Time & Attendance Model (Training Completed)

ADP Payroll (Training Completed)

ADP HR Profile (Training Completed)

ADP Report Smith (Training Completed)

ADP PayXpert (Training Completed

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