Customer Service Sales
Resume:
Wayne Aycock
Sharpsburg, Georgia 30277
678-***-**** (c) *****.******@*****.*** (h) 770-***-****
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PROFILE
W A R E H O U S E M A N A G E M E N T
Detail-oriented Supervisor of Warehouse Operations with more than 12 years of professional experience in the distribution/wholesale industry. Expertise lies in all phases of shipping/receiving, purchasing, storage, maintenance, and inventory control. Proven leadership in customer service, quality control, safety procedures, training and development. Excellent problem solving and interpersonal skills.
HIGHLIGHTS OF QUALIFICATIONS
Warehouse Operations Inventory Management SAP, Kaizan
Planning & Scheduling Team Player & Leader Cost Controls
Training & Development
6S Implementation Team Customer Relationship Management Negotiation Skills
SELECTED PROFESSIONAL ACCOMPLISHMENTS
Reorganized inventory system. Developed a more efficient stock shelving process. Retrained employees to properly read the order paperwork. IMPACT: Improved customer receipt of product in a timely manner and increased sales to the distribution center.
Developed parts retrieval process in warehouse. Assess need for order pickers to locate parts efficiently and reduce excess inventory. Implemented a new process for each part. Established a verification method for each part location. IMPACT: Increased sales orders and reduced excess inventory.
Created more efficient method to install cable in ceiling and under floor. Attached a tennis ball with string to the cable and threw the ball from one location to another. IMPACT: Reduced labor costs and established a fast and cost-effective way to install cable.
Opened lines of communication between union management and company management. Started constructive talks to get products delivered on time, establish better employee morale, and reduce the amount of overtime. IMPACT: Improved the working relationship, reduced overtime, and increased driver moral.
Trained carriers how to handle product properly when transferring. Provided forklift instruction and training to carriers on transferring product from one truck to another. IMPACT: Reduced lost or damaged product and ensured customer satisfaction.
Established the practice of filing claims for lost or damaged product for the DC. Assessed the need, learned the process of filing with carriers and started filing claims. IMPACT: Recouped monies from damaged and lost products
EDUCATION
College Coursework, Sociology – North Texas State University, Denton, TX
College Coursework, General Business Studies – Cooke County Junior College, Gainesville, TX
Wayne Aycock
28 Whitewater Court
Sharpsburg, Georgia 30277
678-***-**** (c) *****.******@*****.*** (h) 770-***-****
________________________________________
OBJECTIVE
To transition more than 12 years of supervisor experience in distribution into a new position as a Supervisor or Manager of Warehouse Operations for the Distribution/Wholesale industry in Atlanta, GA.
PROFESSIONAL EXPERIENCE
Bain Staffing Service / Union City, GA 2010 – 2011
Warehouse Manager
Safety team leader
Forklift trainer
Updated SOP’s for facility
Schedule shipments – inbound and outbound
Work with customers
Schedule manpower for 24/7 operation
Update computer system with receiving and shipping
Implemented getting copy of driver ID when picking up
Keep daily warehouse capacity data
MAINFREIGHT USA College Park, GA 2010 - 2010
Logistics Specialist
Post loads onto various job boards
Negotiate rates with carriers
Quote price to customer
Enter load information into computer system
Prepare load tender and confirmation documents
Update customers on load progress from pickup to delivery
Enter POD into computer system
Invoice customer for billing
EGO NORTHAMERICA Newnan, GA 2008 – 2010
Shipping Coordinator
Prepare customer orders for shipment
Track daily individual work load
Reconcile pieces and weights per order
Create bill of lading for carrier
Populate information from bill of lading into sales order in SAP
Prepare and print sales order packing list
Schedule carrier to pick up customer orders
ANDREW CORPORATION College Park, GA 1987 – 2008 Distribution Center Supervisor (2002 – 2008)
Supervised all aspects of the distribution center including receiving, shipping,
inventory management, cycle count, returns and quality notifications
Prepared Heliax cable to customer specifications to meet the customer service
department deadlines
Managed and maintained cycle count program
Classified as SAP mentor/trainer
Analyzed daily reports to improve efficiency within the warehouse
Led meeting productivity requirements
Traveled to various Andrew faculties to help set up warehouse and train associates
Warehouse Supervisor (2000 – 2002)
Scheduled warehouse and office team members to meet the demands of the facility
Developed, trained, and managed the Sure-Flex Jumper Assembly production line
Radio Integration Coordinator (1996 – 2000)
Conducted the training on the installation of cellular radio equipment
Supervised employees in the installation of radio equipment
Coordinator (1995 – 1996)
Integrated services between Field Service Department, Production Department,
and the Radio Department
Electronics Installer (1987 – 1995)
Installed electronic equipment and responded to customer service requests
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