Customer Service

Dear Hiring Manager:

I was interested to see your job posting for a Customer Services/ Cashier/ Teller / Office positions and would like to learn more about this opportunity.

I am a Customer Services Representative with extensive experience in customer service, cash handling, basic office duties for PLS Check Casher Of California. I have three to four years of experience Customer service, and cash handling. In this role, my duties were but not limited to check cashing, customer service, data entry, answering incoming call, process bill pay payments, wire money transfers, check deposits, auditing other CSR’s, New Customer Rep., collection, use of office machines, filing, faxing, and zeroxing.

I feel that my skills in Customer Services and extensive Cash Handling skills would be an asset in this role.

Thank you for your time and consideration. I hope to have the opportunity to discuss the opening with you in person.

Sincerely

Margaret butler

(424) 221-0531home

(310) 603-8945message

MARGARET BUTLER

Objective: Seeking a position that will allow me to utilize my skills in Cash Handling, and Customer Service.

Employment History:

01/08/2008- 9/01/2008 $10.00 Pls Check Casher of Ca Lynwood, Ca

As a Customer Services Representative my duties were but not limited to check cashing, process credit/debit transactions, pay day loans, customer service, data entry, answering and directing incoming calls, process bill pay payments, wire money transfers, taking payments over phone, check deposits, auditing other CSR’s, New Customer Rep. collection, use of office machines, filing, faxing, coping

08/07/2007-02/02/2008 $12.00 Target Corporations Compton, Ca

As a Customer Service Team Lead my duties were, but not limited to managed 15 cashiers on my team 35 in total, cashier training, back up cashiering, scheduling work hours, open and close registers, daily money drops, data entry, handle comments and complains, inter and exit team members interviews, one on one verbal’s and written coaching with team members, scheduled daily lunches and breaks for team members, customer service manager, weekly/yearly reviews, etc…

06/29/2005-05/20/2007 $11.00 Nix Check Cashing Los Angeles, Ca

As a Senior Teller my duties were but not limited to check cashing, verifying funds with banks, collection, Process Pay Day loans,Process credit and debit transactions, money wire transfers, process payment over the phone, customer services, managed 5 other tellers, (key holder) open and close stores, travel worker, audit safe daily, work to meet monthly goals, month end reports, SAR, bill payments, New Customer Rep., daily reports, teller reviews, data entry, filing, typing, copying, Faxing, etc..

Education:

Centennial High School High School Diploma “06/03” Compton, Ca

San Jose Job Corps Information Technology “02/05” San Jose, Ca

SouthWest College Accounting “10/11” Los Angeles, Ca

Skills: Check cashing, pay day loan procedures,Customer Services, 10-key by touch, 35 wph, Microsoft Word, Excel, cashiering, Heavy money handling, Check deposits, Currency deposits, Data entry, Incoming calls, Processing loans, Wire Transfers, Process bill payment, Collections, New customer Rep.

References:

Available Upon Request

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