IT Manager

Deval Shah 310-***-**** ******@*****.***

*** ******* ****, ************, ** 19428

Proficiency: • Versatile blend of proven Technical & Leadership experience (16+ years)

complemented by an education in Business Administration (MBA) and

Accounting & Finance (BBA). Includes 13+ years of consulting/client facing

experience in Healthcare, Behavioral & Educational facilities.

• Successfully designed, performed & directed complex infrastructure &

system installations for Data & Voice networks to support mission critical

applications (Clinical/Nursing, Ancillary, Building/Facilities).

• Documentation of networks, network drawings, knowledge transfer.

• Management of high caliber technology teams. Human Resource functions –

recruitment, retention, coaching, performance reviews, job descriptions.

• Resourcefully managed vendor/partner relationships on behalf of clients,

including negotiation & procurement of multi-million dollar products,

services & maintenance agreements.

• Formulation and management of Operational & Capital budgets.

• Effectively serving as a liaison between end-users and the IS Steering

Committee.

• Formulation of Help Desk strategies & startup of Help Desks. Customer

service focus team.

Technical: Windows, Mac OS X, Linux Blade servers, RAID Virtualization

LAN, WAN, T-1, Frame, ISDN, WLAN CSUs/DSUs Routers, switches

ICA, RDP, terminal server, VNC Backup strategies Samba

Server load balance, failover HELPDESK, SLAs TCP/IP, IPX, AppleTalk

Systems analysis, DR/BCP Customer Focus Team DHCP, DNS, WINS

Cabling plants – voice & data PBX, VOIP Transcription systems

5250, 3270 emulation, SNA gateway HL7 interfaces RAS, VPN, AAA

Facilities move, transition, cutover Data center layouts Multifunction printers

Education:

1992

1986

Masters in Business Administration

University of Texas – Pan American, Edinburg, TX

BBA, Accounting and Finance

Sydenham College – University of Bombay, Bombay, India

Experience:

Aug 2007 to

current &

Jan 1995 to

Feb 2007

www.LanSmith.com, Akron, OH

IT Consultant

• Design cabling plants, network infrastructures, server configurations & OS

installations, application setup, Intranet design & development and interim

IT Leadership roles.

• Act as a trusted advisor to clients.

• Recommend cost effective solutions upon studying client’s business goals,

processes, workflows, personnel and integration into existing systems.

• Prepare designs, define specifications/requirements for new

implementations, prepare RFP package and evaluate vendor

quotes/responses.

• Manage implementation on behalf of clients.

• Document existing infrastructure and systems.

• Provide customized end-user training based on client needs.

Client: CPMC New Cathedral Hill Hospital Validation Phase, San Francisco, CA –

555 beds

Represented technology needs on integrated project design team. Worked with

architects, MEP engineers and clients in defining space and infrastructure needs

for new construction. Responsible for project timelines & budgets.

Deval Shah 310-***-**** ******@*****.***

2

Client: Laguna Honda Hospital Replacement Program, San Francisco, CA - 780

beds

Coordinated monthly meetings with client teams for security, PBX, voice and

data networks, BMS, Resident Wandering System, data center/closet layouts.

Client: Universal Health Services (UHS), King of Prussia, PA

Retained to provide diverse services ($2.1 million implementation) for facilities

nationwide. Services included transition to new facilities, cabling plant design,

infrastructure design & assistance in the implementation of clinical systems.

Client: George Washington University Hospital (GWUH), DC – 501 beds

Overall responsibility for transition of IT & non-IT systems to newly constructed

facility ($6.0+ million implementation, 1,200 employees). Coordinated

implementation of 25+ Clinical Systems, 25+ Ancillary systems and 13+ Facilities

systems – vendor liaison & relationship management.

Client: Old George Washington University Hospital (GWUH), DC – 237 beds

Reviewed and documented existing systems (50+) to prepare for transition to a

new facility. Coordinated transition efforts of individual departments. Interim

IT Leadership role amidst high IT staff turnover. Made a positive impact by

stabilizing IT shop with 22 IT Professionals that resulted in a successful transition

to the new facility.

Client: South Texas Health Systems, McAllen, TX – 780 beds

Transitioned outsourced IT to an in house service by forming IT shop. New

infrastructure ($5+ million implementation, 2,000 employees). Managed IT

operations (voice & data) comprising of 25 IT professionals. Presented IT

updates in monthly departmental manager meetings and quarterly senior

management meetings. Software Licensing Compliance. Formed Customer

Service Focus team. Setup IS Steering Committee.

Client: University of Texas – Pan American, Edinburg, TX

Learning Resource Center & Science Complex - Cabling plant bid specification,

bid evaluation & vendor recommendation.

International Trade and Technology Center - Designed WAN connectivity to the

Internet utilizing satellite technology for mobile vehicle called NETmobile

($600,000 implementation).

UTPA Continuing Education, One Stop Capital Shop & Rio Grande Valley

Empowerment Zone - LAN/WAN connectivity for four locations.

Client: Zapata Consolidated Independent School District, TX

Designed campus wide cabling plant and network infrastructure that utilized

fiber and copper backbone.

Jan 1992 to

Jan 1996

Tropical Texas Center for MHMR, Edinburg, TX

Network Administrator promoted to Network Manager

Designed and implemented a LAN/WAN. Cutover/transition to new facility.

Developed IT Policies and Procedures. Setup Help Desk. Led development of

training curriculum. Developed standards for desktop configuration. Software

Licensing Compliance.

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