Customer Service

Quiana Morgan Johnican

*** **** ******, *********, ** 30274

***- ***-**** * *********@*******.*******.***

Objective:

“Seeking a position within a company, where professional experience,

education and abilities stand as an advantage for personal growth.”

Summary of Qualifications:

• Excellent communication oral and written.

• Excellent ability to communicate clearly with team members under various circumstances.

• Excellent interpersonal skills and uncommon ability to relate with and satisfy all kinds of customers.

• Great appearance, politeness and friendly nature, exemplary customer care skills.

• Uncommon enthusiasm, motivation and excellent team relationships.

• Excellent computer skills. (Microsoft: PowerPoint, Words, Excel, Outlook, Publisher, and etc.)

• Excellent organizational and time management skills.

• Good analytical ability to gather and interpret information.

Education:

Bachelor of Arts; Major: Middle Grades Education

Graduated: May 9, 2009

Clayton State University Morrow, Georgia

T-4 Georgia Teaching Certification

Work Experience:

Morrow Middle School – Morrow, GA 10/2010- present

Mathematics Teacher Salary: 39,555.00 Annually

Position Summary:

Provide well-planned, differentiated, standards-based mathematical instruction to students.

Daily Responsibilities:

• Designed and implemented lesson plans for three classes: probability, percentage, and algebra, geometry, and math concepts.

• Restructured classroom policy to reflect my classroom management style.

• Develop unit-based projects that are centered on real-world situations to show students the importance of gaining a solid education and how Math correlates with everyday life.

• Created and administered weekly quizzes and monthly tests to track students’ progress.

• Enhance student academic and social growth by using varied teaching strategies and techniques; included whole group, individual, small group, and teacher modeling to provide a solid academic foundation and positive attitude toward education.

Quiana Morgan Johnican page 2

Sam’s Club Warehouse – Morrow, GA 02/2006- 09/2010

Customer Service Desk Associate Salary: 12.80 Hourly

Position Summary:

Welcome members and new members, answer questions, resolve problems, and explain various membership and warehouse programs. Processes membership sign-ups, renewals, and added cards. Provide prompt and courteous member service to all members. Follow proper safety and security procedures and standards.

Daily Responsibilities:

• Welcomes and communicate with members and potential members, in person, and by phone. Answers questions resolves problems, and explains membership, warehouse, and credit programs.

• Processes new membership and membership maintenance according to proper departmental procedures for paperwork. Key membership information into computer, keeps logs and paperwork.

• Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. Key credit applications; conforms to credit card company practices for verification, confidentiality, access, and discretion.

• Observe member orders to identify and prioritize members who would most benefit from upgraded membership program.

• Process membership and merchandise returns by members for cash or credit. Writes information for disposition tags on non-saleable merchandise, researches items past price and warranty information.

• Get verification and approvals when necessary and ring up returns on cash register.

• Counts register at sign on. Orders changes, cash increases/loans when needed. Makes witnessed drops/deposits of excess funds. Orders cash increases and count own register at shift end to maintain accurate register funds.

• Responsible for training new associates.

Callaway Elementary-Clayton, GA 12/2009-09/2010

Special Education Paraprofessional Salary: 1,200 Monthly

Position Summary:

Under general supervision served as a support to the assigned classroom teacher or instructional area in providing educational opportunities for each student within various disciplines.

Daily Responsibilities:

• Assist the teacher in implementing meaningful learning experiences for students.

• Assist the teacher with student assessment.

• Provide positive behavioral support and management.

• Implement different learning strategies.

• Have a basic knowledge of how students learn and develop.

• Autism, and developmentally delayed.

• Assist teacher in developing individual development plans for behavior and academics.

Professional Positions:

~RTI 6th Grade Chair ~ ~6th Grade Team Lead~

Contact this candidate