Customer Service Manager

Roy A. Sunseri Home 704-***-****

**** ***** **** *****, **** 704-***-****

Charlotte, NC 28210 ***.*******@*****.*** ______________________________________________________________________________

EXECUTIVE SUMMARY

In-depth ability in the areas of insurance, customer service, banking, office

administration, and management. Possess outstanding communication skills.

• Adept at working with customers by telephone, face to face, and through written correspondence

• Possess outstanding time management, organization, motivation, and team leadership skills.

• Effective at resolving both simple and complex client service problems and in

developing and implementing solutions that improve client satisfaction.

Santander Consumer USA, Fort Mill, SC 29715

CitiFinancial Auto, Fort Mill, SC 29715

Senior Account Manager, July 2008 to June 2012

• Responsible for complete processing of 30 to 90 day delinquent non prime

and subprime auto loan accounts.

• Duties include: skip tracing, phone and mail contact, setting up check and debit card payments and recurring payment plans, loan deferment and amendment assistance, prepping for repossession and prevention of eventual charge off. Emphasis on loss mitigation.

• Accomplishments. I was the top collector in the center, April, May, & July 2009. I have been one of the top ten collectors 15 times, and in the top 50% of all collectors 36 out of 44 months.

Wachovia Bank of North Carolina, Charlotte, NC 28288

Balance and Control Analyst, A&O, October 1998 to January 2007

Dividend Specialist III, Corporate Trust, July 1996 to October 1998

Securities Transfer Specialist II, July 1995-July 1996

• Responsible for processing, balancing, and wiring of outbound and inbound

NCHA & SDS cash letters and processing of all adjustments

• Responsible for the complete processing of all cash dividends including preparation, problem resolution, documentation, check and payment accuracy, funding, and special requirements as dictated by administration.

• Prior duties included reviewing all new transferred stocks and bonds for completeness and accuracy within the required time frame.

(continued)

(continued)

Roy A. Sunseri Page 2

Canada Dry Bottling/Coors Distributing Co., Melville, NY 11747

Customer Service Supervisor, July 1994-December 1994

• Responsibilities include overall management of department, processing of orders, and effective resolution of customer service complaints.

Budget Rent A Car of New York, E. Elmhurst, NY 11370

Claims/Subrogation Manager, July 1990-December 1993

• Managed Claims Department, assigned work, trained claims staff

• Collected over $2,000.000.00 in damages July 1990-February 1993

• Controlled, and monitored liability servicing company

• Implemented and organized claim and company storage filing system

• Created over 100 claim and collections letters

• Created and maintained Lotus 123 receivables list

• Reorganized credit card chargeback files and increased company

success rate 33%

• Controlled cash transactions, recording procedures, accounts receivable,

and titles & lien releases

• Increased missing mileage collections over 500%

Flying Tigers/Federal Express, Jamaica, NY 11434

Senior Service Agent, March 1989-April 1990

Prudential Insurance, Melville, NY 11747

No-Fault(PIP) Representative, May 1984-September 1987

• Settled 1st & 3rd party PD, subrogation(PD & PIP), auto theft,

long-term injury(PIP) & homeowner claims

• Worked with investigative unit to prosecute fraud and rate jumpers

• Represented company at arbitration and court proceedings

• Conducted classes on file management and desk organization

EDUCATION

HOFSTRA UNIVERSITY, Hempstead, NY

• MBA, International Business(Marketing), August 1988

G.P.A. 3.6, Major 3.9

• BBA, Management, Cum Laude, May 1983

G.P.A. 3.6, Major 3.7

Contact this candidate