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Customer Service Manager

Sacramento, California, 95826, United States
May 28, 2010

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I have many years of experience in Payroll, HR, Benefits and Customer Service. My experience being somewhat varied shows that I am very flexible and learn easily. I do enjoy learning new things and .I would love to find a job that I can grow with in a professional environment. I have excellent customer service skills and work ethics. I would be an asset to your company for the HR Assistant your company has available.

Work experience

05/16/2005-08/28/2009 Paychex Inc. Folsom, CA

Senior Payroll Specialist

• Enter payroll for all clients assigned to me by calling them on the phone or receiving a fax or e-mail that states their hours, earnings and changes they request.

• Troubleshoot problems and errors for my clients as well as assist other specialist clients if their specialist is gone or busy.

• Complete quarterly tax returns and amendments as required and needed.

• Act as a group mentor for the non-senior specialists on our team which includes answering questions related to payroll and assisting them with any problems and issues that they are having. Also assist them with system shortcuts as they pertain to payroll entry helping with more challenging clients.

• After hours assist branch manager with entering data into spreadsheets and when needed develop spreadsheets for tracking data.

• Assist branch manager with other administrative duties and projects as needed after hours.

09/2004-2/2005 Owen Dunn Insurance Services. Sacramento, CA

Enrollment and Claims Specialist

• Submitted all enrollments and terminations to the carriers for the employer groups for five producers and three account managers.

• Investigated and solved claim issues when an employer group brought it to our attention that there was an insurance problem for one of their employees.

1987/2003 McDonough Holland & Allen. Sacramento, CA

Benefits Specialist/HR Assistant

• Administer payroll for 240 employees on a semi-monthly basis and also completed an annual bonus run for the shareholder in the seven figures.

• Trained and supervised back-up for the payroll.

• Verified all quarterly returns for the payrolls

• Administer the COBRA plan in conjunction with Federal and State laws and updated the forms up-dated the forms as necessary.

• Acted as privacy officer for HIPAA for all the health plans offered by the company. Insured self-funded plans were in compliance.

• Acted as a liaison for the employees to the insurance companies for all of the health plans offered by the company

• Met with all new employees and discussed their options for benefits and assisted them in filling out all the forms and answered all questions they had.

• Administer and paid premiums for all the insurance plans and applied all to the proper chart of accounts..

• Obtained information necessary to complete all the 5500’s that required reporting.

• Assisted with the annual renewal of the Health and Welfare plans.

• Researched and interviewed companies that would manage the newly developing 125 plan.

• Administered and recorded vacations requests and also did the annual closeouts on sick and vacation leave.


Montana State University Bozeman, MT

• Majored in Nursing with emphasis on children.

Sacramento City College Sacramento, CA

• Associate of Arts Degree with emphasis in the social sciences.

Hobbies and Interests

Making jewelry, reading, crocheting, and other crafts. Love spending time with my pets, two cats and one dog.

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