General Manager

Area of Interest: HOSPITALITY

Competent, motivated, and results-driven professional equipped with strong business acumen combined with extensive years of continuous service in the hospitality industry. Possess proven expertise in streamlining policies and procedures to ensure improvement in productivity, cost reduction, and client base expansion. Demonstrate ability in managing hotel operations and proficiency in creating effective strategies and solutions to deliver unparalleled services. Highly skilled in directing individuals and groups to deliver peak performance and achieve business goals. Effectively utilize strategic thinking and innovative problem solving to bring forth exceptional results and deliver quality services.

KEY STRENGTHS

Leadership and Staff Supervision Operations Management Strategic Business Planning

First-Rate Customer Service Business Management Communication /Interpersonal Skills

PROFESSIONAL EXPERIENCE

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Quality Hotel-Philadelphia International Airport - Essington, PA

HOTEL MANAGER 2008-PRESENT

- Provide primary leadership in managing overall functional areas of a 308-room full service hotel with $6 million in annual revenue

- Facilitate weekly management meetings to evaluate all operations and sales productivity; develop effective action plans to increase profitability and market share

- Perform monthly profit and loss statements analysis to ensure accuracy and monitor financial trends

- Administer and present 2009 operational budget to both management company and ownership group

- Lead the development and implementation of all revenue / yield strategies, including rate position and third party distribution channel content

- Monitor and ensure compliance with Teamsters Local 312 collective bargaining agreement

- Direct the implementation of numerous associate recognition programs to promote staff morale

Key Accomplishments:

- Provided exceptional performance in improving RevPar index by 100 percent during tenure

- Collaborated with F&B manager with lounge menu development that resulted in reduced food costs by an average of 5 percent and increased dinner covers by 10 percent

- Received Excellence in Service Award by the Choice Hotels Customer Care Department for improved guest service scores

- Dramatically reduced annual payroll expenses by $300,000

- Leased parking lot to a third party parking company to facilitate savings of $250,000 in annual hotel expenses

MainStay Suites / Sleep Inn - King of Prussia, PA

GENERAL MANAGER 2006-2008

- Utilized strong management expertise in supervising all aspects of a 147-room dual brand property with $3.8 million in total revenue

Key Accomplishments:

- Played a key role in generating a Revpar index of 105 percent over a 2-year period

- Successfully obtained an average yearly GOP flow through 100 percent for both properties

- Led efforts in maintaining an extended stay occupancy rate of 50 percent at the MainStay Suites

- Spearheaded hotel into the upper 25 percent of Sleep Inns throughout the country

- Rendered primary direction in the renovation of property to ensure adherence with Choice Hotels brand standards in 2008

- Earned top SOX compliance scores all through company mandated internal property audits

- Attained above average scores on annual associate opinion surveys

- Awarded as 2006 Most Improved Sales and RevPar at company leadership conference

- Commended and recognized by Choice Hotels for improved guest satisfaction scores in 2007

- Proactively involved in the Philadelphia Mayor’s Office Community Services “Work Wise Program”

- Received 2008 Cornerstone Award for efficient performance and operational success

Comfort Suites - Newark, DE

GENERAL MANAGER 2005-2006

- Coordinated recruitment, hiring, and training of all property associates

Key Accomplishments:

- Developed and implemented detailed operational and sales strategies that resulted in revenue improvement by 10 percent

- Effectively functioned as Director of Sales and improved RevPar index by 30 percent annually

- Optimized all labor and operational cost controls that dramatically reduced departmental and payroll expenditures by approximately 8 percent

Holiday Inn Express - Pleasantville, NJ

GENERAL MANAGER MAY-SEPT 2005

- Ensured strict compliance of all hotel operations with IHG brand standards

- Engaged in all human resources functions involving staff of 30 employees; processed and approved payroll and managed ordering of supplies for all departments

Key Accomplishments:

- Worked collaboratively with ownership group in the successful completion of $1.5 million property improvement project

- Successfully increased seasonal revenue by 10 percent over 2004 through effective sales and marketing campaigns, including the ever popular "Casino Night Package"

Fairfield Inn - Philadelphia, PA

OPERATIONS MANAGER 2004-2005

- Monitored and managed various departments including housekeeping, engineering and airport shuttle

- Applied effective leadership skills in overseeing a staff of 25 associates while ensuring productivity and work efficiency

Key Accomplishments:

- Coordinated preventative maintenance and deep cleaning program for all guestrooms and public spaces

- Actively participated in Manager On Duty program to provide the highest level of guest satisfaction

Extended Stay America - Philadelphia, PA

ASSISTANT HOTEL MANAGER 2003-2004

- Efficiently oversaw all front office, housekeeping and engineering functions; conducted daily inspections to adhere with cleanliness standards

Key Accomplishments:

- Assumed responsibilities of Director of Sales that resulted in an extended stay occupancy rate of 60 percent

- Managed and maintained city ledger accounts totaling $150,000; directly involved in billing, collections and payment processing

General Nutrition Center - Franklin Park, NJ

OWNER / OPERATOR 2000-2003

- Monitored and managed all areas of a successful retail store facilitating sales of vitamins, minerals and nutritional supplements

Key Accomplishments:

- Implemented successful sales strategies that resulted in increasing revenue by 150 percent over a three-year period

- Exceeded the average franchise store’s sales revenue by 30 percent

- Awarded by franchise company as top performing store in 2001 regional sales contest

TECHNICAL PROFICIENCY

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Windows XP / Vista - MS Office (Word, Excel, PowerPoint) - E-mail - Internet

CREDENTIALS

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BACHELOR OF SCIENCE IN EXERCISE SCIENCE - Rutgers University - New Brunswick, NJ

CERTIFIED HOTEL ADMINISTRATOR - American Hotel & Lodging Association - 2008

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