Customer Service Manager

Kay Anonsen

**** ******* ***. #1-562-***-****

Long Beach, CA 90804 v4qfxc@r.postjobfree.com

Summary of Qualifications

Project Coordination

Budgets and Financial statements

Team player and team developer

Customer Service

Excellent written and verbal skills

Research skills

Thorough planning and follow through

Professional Experience

Project Coordinator, City of St. John’s, NL Canada 2001-2012

Project Coordination

Budgets and financial record keeping

Cultural Diversity program development

Providing services for the arts community and the general public

Project Coordinator, Newfoundland and Labrador Arts Council 2000

Winterset Award

Set up the first of this annual literary award that was created from an endowment.

Producer’s Assistant, Toronto International Film Festival 1999

Worked with producer to present three films at the festival

Coordinator, Film Producers Association of Newfoundland 1998-1999

Set up office

Set up learning opportunities for members

Partnered with agencies to set up the industry directory

Assisted members with information on industry regulations

Production Office Manager, Kickham Production 1998

Coordinated the production office for a documentary

Executive Director, Writers’ Alliance, St. John’s, NL 1996-1997

Updated the province-wide newsletter, creating an electronic format and reformatting in response to membership needs

Developed programs for membership

Assisted members with sourcing development opportunities

Executive Director, Provincial Advisory Council on the Status 1989-1996

of Women, St. of Women, John’s, NL

Budgets and financial management

Project coordination, educational and training programs

Assisted with information program for New Canadians

Researcher, Community Services Council, St. John’s, NL 1987-1988

Conducted research on a variety of social issues

Research Asst., The Psychological Corporation, Cleveland, Ohio 1985-1986

Assisted with reliability studies on tests for business applications

Teacher, Department of Adult Education, St. John’s, NL 1980-1982

Literacy Teacher, K-8

Office Manager, Harbour Charters, St. John’s, NL 1978-1980

Scheduling and payroll for a small tour boat company

Education

1983-1985 M.A. Psychology, Consumer and Industrial Research Program, Cleveland State University, Cleveland, Ohio

1974-1978 B.A. Theatre, Minor Special Ed. Case Western Reserve University, Cleveland, Ohio

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