Manager Customer Service

VINCENT J. NUNZIATA, III

New Fairfield, CT ● 203-***-****

PROFESSIONAL EXPERIENCE

BALTIA AIRLINES, Jamaica, NY Oct 2011 – Present

A new Passenger start-up Airline offering unique services from John F. Kennedy International Airport, NY to St. Petersburg, Russia direct. Airline is currently under FAA certification process

INDEPENDENT CONSULTANT

• Full responsibility to develop all Basic and Initial training courses required for FAA Certification on behalf of Crew Members, Flight Dispatch, and Flight Attendants. Special assignments as directed.

THE PREMIER GROUP, White Plains, NY Aug 2011 – Nov 2011

A professional staffing organization that helps employers implement market driven staffing strategies...while enabling talented people to find outstanding job opportunities.

INDEPENDENT CONSULTANT, FLIGHT DISPATCH OPERATIONS & PERFORMANCE ENGINEERING FOR PRIVATE COMPANY

• Daily analysis of all existing global routes and new routes as directed to support customer planned operations. Support Permit and NOTAM reviews to ensure the success of planned ACMI, AMC, and Special Charter contracted services conducted on company B747-200, B747-300, B747-400, B747-400LCF Freighter aircraft, B747-400 & B767ER Passenger aircraft

• Developed and maintain all Flight Dispatcher Initial, Recurrent, and Differences Training programs as directed.

• Ground Instruction as directed

ATLAS AIR WORLDWIDE HOLDINGS, Purchase, NY Jun 2007 – Jun 2011

A Recognized leader in global airfreight, with over 15 years of experience serving the airline and freight industries, commercial and military customers.

DIRECTOR/SENIOR MANAGER, FLIGHT DISPATCH OPERATIONS

• Full responsibility and management of all operational tasks required by Flight Dispatch, Dispatch Support, Commercial Planning, and the Manager of Dispatch Training and Standards for both Atlas Air Worldwide and Polar Air Cargo Worldwide Dispatch Departments.

• Maintained continuous oversight of all contractual agreements ensuring all services were met on behalf of flight operations planning. This to include all airport suitability reports, aircraft performance data, route planning, and over-flight permits were approved and at “go” status upon the planned departure window.

Flight Dispatch Operations initiatives included:

• Daily analysis of all global routes, weather phenomenon, and aircraft maintenance status applicable to the daily operation of all ACMI, AMC, and Special Charter contracted services conducted on company B747-200, B747-300, B747-400, B747-400LCF Freighter aircraft, and B747-400 Passenger aircraft

• Check Dispatcher.

• Maintained strong relationship with FAA inspectors as primary liaison on behalf of al Dispatch operations.

• Ensured all manuals and procedures remained in compliance for all DOD, FAA, ICAO, & IATA audits.

Continuously improved processes, performance, and productivity:

• Created and deployed a system of validation reports presenting planned vs. actual operations analysis. Enabled visibility of fleet performance in real-time.

• Built the AAWW Flight Dispatch web page providing Crew Members access to critical flight safety information.

• Constructed an Electronic Airport Suitability Module critical for quickly evaluating and approving airports for fleet aircraft operations. Capabilities allowed our Sales and Marketing team the ability to close new business opportunities ahead of the competition

MANAGER, FLIGHT DISPATCH Mar 2006 – Jun 2007

• Ensured Company Flight Dispatch Operations were maintained in accordance with part FAR 121, and per the Sr. Director of Operations for Atlas Air, Inc.

• Full responsibility and management of all operational tasks required by Flight Dispatch, Dispatch Support, Commercial Planning, and the Manager of Dispatch Training and Standards for Atlas Air Worldwide

• Certified Company Ground Instructor & Check Dispatcher

• Maintained Lead Dispatcher Currency / bi-monthly shift patterns

FLIGHT STANDARDS DISPATCHER May 2003 – Mar 2006

• Developed a Quality assurance program to ensure the Flight Dispatch Operation will maintain performance & efficiency standards assigned by the company.

• Provided on the job training for new hire and seasoned dispatchers to ensure the policies and procedures of the organization were followed

• Developed standardized Competency Check form at the request of the Federal Aviation Administration for utilization in Dispatch Standardization guidelines

• Established and maintained the Atlas Air Flight Dispatcher Basic, Initial, and Recurrent Training Programs in accordance with all applicable FAR and company training standards. Ensured the company Dispatcher Training curriculum continuously met FAA approvals and standards.

• Ensured manual integrity and compliance to meet all FAA, DOD, and new customer audits and Inspections were successfully completed IAW applicable standards.

• Certified Company Ground Instructor & Check Dispatcher

• Maintained Lead Dispatcher Currency / bi-weekly shift patterns

FLIGHT LEAD DISPATCHER Oct 2000 – May 2003

• Shift Chief Dispatcher tasked to assign dispatcher flight duties, monitor dispatcher line performance, and ensure safety of all flights scheduled during shift

FLIGHT DISPATCHER Dec 1998 – Oct 2000

• Domestic & International Flight Dispatch Specialist; Applied knowledge in weather interpretation, flight Planning and flight following.

FEDERAL EXPRESS CORPORATION, Garden City, NY Oct 1996 – Dec 1998

Worldwide network of companies providing customers and businesses with flexible, specialized services that represent the broadest array of supply chain, transportation, business, and related information services

COURIER

Provided efficient and professional pick-up and delivery of priority packages and shipments as a pre-requisite to Flight Dispatch / Airline Operations Center Opportunities

• Resolved customer issues.

• Ensured compliance with all operational, security, and safety policies, procedures and processes.

LAUNDRY EXPRESS, Merrick, NY Sep 1993 – May 1996

Premier Laundry and Dry Cleaning courier service

OWNER/OPERATOR

Founder; Fully responsibility for the development and implementation of all operations, service standards, marketing strategies, procedures, and customer service

• Successfully drove marketing initiatives to further company growth.

• Sold to pursue Aviation career goals. Laundry Express remains in Business today.

PARAMOUNT AIR SERVICE, Rio Grande, NJ Apr 1989 – Aug 1993

The oldest and largest aerial advertising firm operating along the New Jersey shore May through August (Seasonal).

PILOT

J3 Cub, Piper Super Cub, PA 18, PA25-Pawnee, C-172

EDUCATION

Bachelor of Science, Aeronautical Science, Embry Riddle Aeronautical University Jun 1989

Aircraft Dispatcher Certification and License, Phoenix East Aviation Jun 1996 – Aug 1996

PROFESSIONAL CERTIFICATIONS

FAA Commercial / Instrument Pilot License, over 2000 hours, single and multi-engine

FAA Flight Dispatcher License

TECHNOLOGY

Microsoft Word, Excel, PowerPoint

NAVTECH & f:wz Sabre Solutions Flight Planning systems; Front end & Administrator functions

Teledyne Onboard Performance Systems

AIMS Airline Information Systems Program

TRAX Maintenance DMI Tracking Program

WSI Fusion Flight Tracker Program (Company Administrator)

Flight Explorer Flight Tracker

SITA, ARINC, AFTN, SATCOM, ACARS Communication Systems

Microsoft Outlook IATA interface communications

SECURITY CLEARANCE

DOD Security Clearance, obtained through Atlas Air Worldwide CRAF Program

Port Authority, John F. Kennedy International Airport Airside Clearance / Escort Privileges

Contact this candidate