Customer Service Sales
Resume:
Alonzo Cooper III
*** *. ******* *******, #*** Irving, TX, 75062
************@*****.***
Objective:
To work for a continuously growing company that will provide a solid foundation toward a bright future. To be instrumental in making companies exceed its projected goals--well beyond expectations--by utilizing my years of skill and experience. To take every opportunity and forge it into a win-win-win situation for the customer and the company as well as myself.
Summary Of Qualifications:
* Innovative professional with 14+ years of progressive experience within the call center\CSR\ sales industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.
o Expertise in call center sales, customer service, and marketing, pricing strategies, client relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation and mentoring.
o Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
* Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
* Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
* Proficient in the use of various computer programs and applications including MS Office.
Professional Summary
Experienced manager with skills in leading direct reports as well as cross-functional teams, managing a product line from cradle to grave, consulting with clients on ROI, determining and documenting new product requirements, developing sales forecasts and product pricing, and launching new products to the marketplace. Proven ability to manage key account relationships and large-scale projects. Experience with presenting to senior management, representing senior management in discussions with others in the company, and meeting with customers, training and assisting employees, and coordinating the activities of staff.
Experience:
National Security Exchange/VPD, Richardson, TX
6/2011- Present
Vehicle Protection Sales Rep.
Making outbound and taking inbound calls to consumers who are thinking of getting a warranty on their cars to avoid paying out of pocket for break downs. ***Direct 1 call close sales
Strangedays Records SLC, UT/ Dallas, TX
Label Chairman\Owner. 01/04/04 to Present
Record label chairman\owner. Productions and promotions manager
NRS, Carrollton, TX
8/09 – 1/11
Commercial Sales Consultant
Making outbound B 2 B cold calls to companies that might be in need of A/R collections for accounts that their A/R department were unsuccessful with.
Dunwell Corporation, Dallas, TX
6/2008 – 1/09
Sr. Business Development Manager
Run sales floor. Did I.T .and tech support for our call center systems (VanillaSoft Data base, Pretty May Call Center, and Skype VoIP softwares. Some A+ hardware duties)
Personal Asst. to the President and VP (Records and Admin., etc) Research leads for accredited investors to fund an oil venture $50K average.
Send out a prospectus to potential clients and get the $560K project funded.
Office Team/Western Pipe Line, Irving, TX
4/2007 - 1-2008
Sales Assoc. /PR
Research leads for accredited investors to fund an oil and gas venture $360K average.
Send out a prospectus to potential clients and get them closed. I made $650K for the company in my first 8 weeks.
.
Transtech Merchant Group Carrollton, TX
Team Coordinator/Call Center Supervisor 03/2006 to 06/2006
Training Payroll, Marketing, and Script writing, Sales Spreadsheets and production reports for new employees, HR.
Knowledge Blue, SLC, UT
Call Center Inbound/Outbound Customer Service and Sales 01/2004 to 10/2005
Taking and making inbound/outbound calls for an outsourcing company for multiple shopping websites. Customer service and sales along with QA as well. I was 75% of the time thee SOLE CSR/Agent for the shift
P C Service Solutions Las Vegas, NV
Marketing Rep. 03/2003 to 12/2003
Plan out marketing ideas to increase customer database. Sales.
Basic Research SLC, UT
Sales Manager/Sales Consultant 12/2002 to 03/2003
Training of new employees, HR, Payroll, Marketing, Script writing, Sales, Spreadsheets and production reports
Business Consulting Services SLC, UT
Call Center Sales Manager/Sales Consultant 08/2001 to 12/2002
Lead Management, Training of new employees, HR, Payroll, Marketing, Script writing, Sales, Spread Sheets and Production Reports, Assist in Customer Service.
Education:
Pinole Valley High Pinole, CA
2900 Pinole Valley Rd
High School. General Ed. 07/1987
USAF (Army, N.G.) US-Varied-Varied
Combat (13 Bravo), Records and Administration 11/1990
References: I have 5 managerial reference letters that are available upon request.
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