Serena Olsen
Red Deer Alberta
T4P 0H7
Email: ***********@*******.***
Objective:
To obtain a position in an office setting, using my computer and customer service skills.
Education
Business Office Skills Diploma
Academy of Learning Computer & Business Career College
Red Deer, AB 2010
Simply Accounting
Excel 2007 Level 1 & 2
Office Procedures Level 1
Book Keeping Level
1 & 2
PowerPoint 2007 Level 1
Customer Service
Word 2007 Level 1
2 & 3
Windows Vista Level
1 & 2
Business Correspondence
Level 1
Access 2007 Level 1
Work Place Success
Internet
Keyboarding Skills 49 WPM
Thought Patterns for a Successful Career-The Pacific Institute
Grade 12 High School Diploma
Consort High School, Consort, AB 2003
Certificates
Standard First Aid CPR Feb 2009
WSI April 2009
NLS April 2009
Employment History
Administrative Assistant
Strata Energy Services-Present
Lifeguard/ Swimming Instructor 2005-2010
Sylvan Lake
Reception 2009 -2010
Ask for Acupuncture Red Deer, Alberta
Reception 2008-2009
La Mane Place Red Deer, Alberta
Cashier/Slot Attendant Oct 2005 - April 2006
Jackpot Casino Red Deer, Alberta
Demonstrated Abilities
Customer Service
§ Greeting, Assisting and being courteous to customers over telephone or in person
§ Provided assistance and information to customers in a pleasant professional manner
§ Worked well in demanding situations while ensuring client satisfaction
§ Maintained a clean and friendly atmosphere
§ Prioritized and multi-tasked to complete a wide range of responsibilities
Administrative
§ Responsible for opening and closing
§ Recording and balancing daily sales
§ Used Outlook and Microsoft Office daily
§ Used Excel to complete daily tickets
§ Demonstrated the ability to work well with a diverse group of individuals to reach a common goal
§ Receiving inventory and completing appropriate documenting
§ Relayed messages and arranged appointments on computer and in writing
References
Lowell and Angel Ask
Ask for Acupuncture
Lindsay Koger
Academy of Learning