Serena Olsen

***-** ******** ***

Red Deer Alberta

T4P 0H7

403-***-****

Email: v4lft9@r.postjobfree.com

Objective:

To obtain a position in an office setting, using my computer and customer service skills.

Education

Business Office Skills Diploma

Academy of Learning Computer & Business Career College

Red Deer, AB 2010

Simply Accounting

Excel 2007 Level 1 & 2

Office Procedures Level 1

Book Keeping Level

1 & 2

PowerPoint 2007 Level 1

Customer Service

Word 2007 Level 1

2 & 3

Windows Vista Level

1 & 2

Business Correspondence

Level 1

Access 2007 Level 1

Work Place Success

Internet

Keyboarding Skills 49 WPM

Thought Patterns for a Successful Career-The Pacific Institute

Grade 12 High School Diploma

Consort High School, Consort, AB 2003

Certificates

Standard First Aid CPR Feb 2009

WSI April 2009

NLS April 2009

Employment History

Administrative Assistant

Strata Energy Services-Present

Lifeguard/ Swimming Instructor 2005-2010

Sylvan Lake

Reception 2009 -2010

Ask for Acupuncture Red Deer, Alberta

Reception 2008-2009

La Mane Place Red Deer, Alberta

Cashier/Slot Attendant Oct 2005 - April 2006

Jackpot Casino Red Deer, Alberta

Demonstrated Abilities

Customer Service

§ Greeting, Assisting and being courteous to customers over telephone or in person

§ Provided assistance and information to customers in a pleasant professional manner

§ Worked well in demanding situations while ensuring client satisfaction

§ Maintained a clean and friendly atmosphere

§ Prioritized and multi-tasked to complete a wide range of responsibilities

Administrative

§ Responsible for opening and closing

§ Recording and balancing daily sales

§ Used Outlook and Microsoft Office daily

§ Used Excel to complete daily tickets

§ Demonstrated the ability to work well with a diverse group of individuals to reach a common goal

§ Receiving inventory and completing appropriate documenting

§ Relayed messages and arranged appointments on computer and in writing

References

Lowell and Angel Ask

Ask for Acupuncture

403-***-****

Lindsay Koger

Academy of Learning

403-***-****

Contact this candidate