Customer Service Sales
Resume:
Wilfredo Ortiz III
*** **** **** ****** ***. *** Bayonne, NJ 07002 *.********@*******.*** 201-***-****
Objective
To obtain a leading position where I can utilize my knowledge and work expertise in the field to strive for personal and professional excellence.
Education
Criminal Justice, Associates Degree August 2010 - Present
Allied American University, Laguna Hills, CA
Eight Hour Pre-Assignment Training Course July 8, 2011
GM Security, New York NY
Sixteen Hour on the Job Training July 10, 2011
GM Security, New York NY
Hand Held Security Metal Detection Device July 10, 2011
GM Security, New York NY
Fire Safety Officer Exam Preparation Course July 10, 2011
GM Security, New York NY
Anti-Terrorism Awareness Training July 27, 2011
GM Security, New York NY
Biological Integrated Detection System 13 October 2009 - 30 October 2009
B.I.D.S School, Fort McClellan, AL
Private Investigator Certificate February 2009 - March 2009
Allied Schools, Laguna Hills, CA
Small Business Management Certificate April 2009 - April 2010
Allied Schools, Laguna Hills, CA
Chemical, Biological, Radiological and Nuclear Specialist October 2008 - December 2008
C.B.R.N School, Fort Leonard Wood, MO
Professional Experience
Logistics and Operations Warehouse Security Officer October 2011-Present
Macy’s, Secaucus, NJ
-Completion of reports; i.e., inbound/outbound trailer logs, common carrier logs, discrepancy reports.
- Maintain access control of all who enter and exit the facility.
- Respond to alarm system.
-Conduct audits on common carriers. Monitor associate activities. Monitor activities of visitors and truckers.
-Enforce all facility rules and regulations.
-Respond to building emergencies
-Operate power equipment and CCTV (Closed-circuit television)
Asset Protection Coordinator (Manager) July 2010 – June 2011
Wal-Mart, North Bergen, NJ
- Supervise the Asset Protection Associate (APA) program by analyzing current store theft trends and external cases to create plans to control the unexplained loss of merchandise.
- Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities by internal and or external suspects.
- Monitor safety and risk controls within the facility by ensuring that every employee is well aware and trained in effective safety program procedures; Assist in the reduction of reported accidents by an overall 75 percent.
- Review inventory reports, gather data, audit results, and monitor deficiency trends within reports. Assist with a $244,879 shrink with an original expected amount of $460,000.
- Supervise and develop job-related opportunities for associates and new hires by training and mentoring them with tasks and duties at hand.
Chemical, Biological, Radiological & Nuclear (CBRN) Specialist October 2006 - Present
New Jersey Army National Guard
50th Chemical Company, Somerset, NJ
- Classified
Asset Protection Associate November 2009 - July 2010
Wal-Mart, Secaucus, NJ
- Secure and safeguard the assets of the facility by observing and communicating suspicious activity.
- Maintain paperwork, logs, and other required documentation.
- Appropriately execute emergency response procedures.
- Provide customer service and assist them in their needs.
- Participate in various investigations involving fraud, counterfeit, stolen credit cards, harassment, and criminal activities with help of local police, FBI, and other law enforcement agencies.
- Secure the facility by catching over 40 shoplifting cases in a span of 8 months.
- Train and help develop new hire Asset Protection Associates from within the store and others.
- Assist in developing internal cases with an estimated amount of $30,000.
Sales Associate July 2008 - November 2009
Wal-Mart, Secaucus, NJ
- Provide and assist with customer service.
- Maintain merchandise presentation by stocking and rotating merchandise.
- Set up modulars and merchandise products based on customer satisfaction.
- Responsible for building display furniture, process fishing licenses, and mix paint.
- Help loading and unloading the trucks.
Sales Associate (Seasonal) October 2007 - January 2008
Toys “R” Us, North Bergen, NJ
- Help customers find the toys that they are looking for.
- Build bikes and their associated equipment.
- Bin merchandise.
- Stock the floor.
Skills
Vernit Surveillance System
March Networks
SMART System
Telzon Equipment
Microsoft Office
Activities and Awards
Volunteer Little League Coach/Manger March 2010 – September 2011
Army Achievement Award January 2011
The Army Achievement Medal 31 July 2010 – 14 August 2010
Combat Lifesaver 19 August -21 August 2010
Army Fitness Award December 2008
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