Adel Dumbuya

**** ********** **, ******* ** *****

214-***-****

v3y2nt@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records within the Finance Department, and performing other duties as required.

Profile More than 4 years of successful experience in customer service and support , with recognized strengths in , problem-solving and trouble-shooting, sales support, and planning/implementing proactive procedures and systems to avoid problems.

knowledge of customer service principles and practices

Excellent working knowledge using both Microsoft and Mac systems; HEAT, BAMS, Microsoft Excel, WordPerfect, Microsoft Word.

Ability to direct complex projects from concept to fully operational status.

Organized, highly motivated, and detail-directed problem solver.

Synopsis of Achievements • Led in sales of new account for a month

• Proactive planning led to notable space in store.

• Directed fun-Saturdays for kids.

Employment Office machine inc, Dallas, TX 12/2010- present

Customer service/receptionist

• Answer phones professionally

• Ensure highest level of customer service on every call.

• Document all calls in log and ticketing system.

• Follow up with customer when necessary.

• Provide customers with product and service information.

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Telvista / Dallas, TX 5/2008- 6/2010

Client Support

• Respond to customer inquiries and take payment to process customer orders.

• Answer customer question and trouble shoot problem

• Take incoming call from new customer and explain service

• Handle difficult or emotional customer while maintaining a courteous manner.

• Dispatch technician to site to install phone lines.

• Troubleshoot with customer to resolve problems

• Document call in ticketing system(heat)

• Track call to make sure job is completed in time.

• Train new employees

target Dallas, TX 5/2005-01/06

Cashier

• Answer customers' questions, and provide information on procedures or policies.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Education Richland college, Dallas, TX

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