Customer Service Sales

John Wesley Green, MBA Address: *** Lauren Dr., #* Laurel, MD 20724

Phone: 202-***-**** E-mail: v3wsc3@r.postjobfree.com

Profile __________________________________________________________________

Trustworthy, dedicated, and results-oriented professional, interested in pursuing a challenging career wherein present education and diverse skills obtained from experiences would be valuable. Adept at utilizing strategic thinking, innovative problem-solving, and motivational skills to generate profitable results. Highly motivated, personable, and cooperative team player; effective and comfortable at conversing with various individuals and groups. Equipped with solid understanding of mutual funds, equities, bonds, and financial models, complemented with strengthened quantitative and qualitative skills. Armed with exceptional aptitude in working independently, along with the ability to multitask in fast-paced environments.

Skills Summary ____________________________________________________________

Stat tools

Research Insight

Excel

Power point

Cerner

Customer Service

Kronos

Microsoft Office Suite

Morningstar Encorr

MLS

CIA Worldbook

Nations master

Employment History ___________________________________________________________________________

Catapult Capital, Orlando, FL 2010- 2011

Angel Investment Group ($10mil investment)

Angel Group size (20 investors)

Intern

Conducted secondary market research

Conducted competitive research using Porter’s Five Forces

Conducted Patent research utilizing the U.S. Patent and Trademark website

Helped to screen potential investment opportunities

Performed research and analysis of business strategy

Coldwell Banker Residential, Winter Park, FL 2009- 2011

Residential Real Estate Brokerage

Realtor, Independent Contractor

Conducted comparable market analysis

Determined price point to sell and purchase properties

Procured customers via word of mouth, social media, mailings

Performed listing presentations to educate customers on services offered

John Wesley Green, MBA Address: 184 Lauren Dr., #1 Laurel, MD 20724

Phone: 202-***-**** E-mail: v3wsc3@r.postjobfree.com

Negotiated terms of purchase and sales for customers

Negotiated favorable purchase and sales terms with banks on behalf of customers

Kept current on real estate law, trends, and strategies via continuing education

Florida Hospital, Altamonte Springs, FL 2007-2009

Healthcare, 20,000 employees

Patient Financial Services

Fostered and nurtured an open communication between Clinical, Ancillary, and Patient Access

Met 100% discharge interviewing goals.

Exceeded monthly collection goals of $11,000

Researched insurance policies for benefit eligibility via WebMD, insurance portals, emdeon

Persuaded ill and angry patients to pay all or portions of co-pays, co-insurance, deductibles, and total amounts due

Helped co-workers to meet financial goals

Reed Nissan, Orlando, FL 2006-2007

Automotive Dealership, 200 employees

Sales Consultant

Sold 10+ cars monthly

Sales negotiations

Product demonstration

Developed repoire with potential customers

Customer procurement

Rite Aid Drugstore, Silver Springs, MD 2001-2006

General Store Manager/ Assistant Store Manager

Drug Retail, 91,000 employees

Delivered exceptional customer service

Provided continuous leadership and guidance to store associates (staff of 30)

Performed human resources functions such as: hiring, training, directing, rewarding, and disciplining associates

Evaluated associate performance and resolved complaints encountered

Applied best practices in cash handling ($60k a week) and company banking

Managed and worked to continually meet budgeted sales goals, profit margins, labor, expenses, and overall P&L monthly results to ensure operating EBITDA and income are achieved

Invoice reconciliation

John Wesley Green, MBA Address: 184 Lauren Dr., #1 Laurel, MD 20724

Phone: 202-***-**** E-mail: v3wsc3@r.postjobfree.com

Monitored sales trends to determine the quantity of inventory to order

Ensured conformity with all regulatory and compliance legislation and policies, in regards to labor, wire transfers, liquor, and drugs

Worked with loss prevention and district manager to reduce shrink

Managed multiple projects under strict timelines

Managed over $4 mil in inventory ranging from cosmetics to pharmaceuticals

Education/Licensures ________________________________________________________________________

Rollins College Crummer Graduate School of Business, Winter Park, FL

Master of Business Administration, Finance concentration

Graduated: April 2012

Relevant Coursework:

Management Analysis Quantitative Business Analysis Economics for Managers

Security and Portfolio Analysis Managerial Accounting Financial Modeling Financial Management

University of Maryland Baltimore County, Catonsville, MD

Bachelor of Arts, Economics

Graduated: August 2000

Actively Pursuing CFA designation

*References

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