Customer Service, Logistics, Management and Administration

JENNIFER KOPEC

**F* Scuppo Road Danbury, CT *****1 – USA

203-***-**** ********.*****@*******.***

-

SUMMARY

Highly motivated, creative and versatile professional with a background in customer care, management, administration and logistics. Reliable and detail oriented with excellent interpersonal skills and ability to quickly learn new skills. Backed by a solid work history and strong reputation as a team player. Energetic self-starter with excellent analytical and organizational skills. Computer skills include Microsoft Office Suite, internet, various logistic related websites and additional office software.

-

OBJECTIVE

Full Time position in an organization where a great attention to detail, strong background in customer service and management skills are needed.

-

SKILLS

Strong attention to detail

Excellent time management

Leadership Skills

Knowledge of medical terminology

Perform well under pressure

Event Coordination

Multitasking

Analytical Thinking

Exceptional Customer Service

-

WORK EXPERIENCE

2008 – 2009 Norwalk, CT

Inventory Control Coordinator, Muehlstein

• Worked with logistics department to create a spreadsheet to track demurrage and detention of rail cars that resulted in lowered storage charges for rail cars.

• Was responsible for tracking shipments, monitoring demurrage, track storage, rail car reports, receiving inventory, managing heels left in rail cars and packaging requests.

2007 – 2008 Danbury, CT

International Freight Forwarder, Odyssey International, LLC

• Implemented new procedure for documentation specifically for Latin American trade lane. Resulted in decrease in customer complaints and documents and cargo received in a timelier manner.

• Analyzed communication efforts and relationship between Odyssey and WR Grace to create action item report to ensure excellent communication and customer service.

• Managed, organized and reported data for published metrics report

• Trained new employees for WR Grace team and contributed to training manual

• Worked to cross train on other accounts

• Built and maintained close business relationships with customers

• Ensured all documentation and cargo received at pier and/or rail ramp by deadline.

2003 – 2006 Danbury, CT

Morning Show Co Host/Promotions Manager, Berkshire Broadcasting

• Successfully raised ratings for the morning show in core demographic of women 18-50.

• Wrote, edited and produced entertainment news

• Developed and implemented contests with sales manager.

• Managed promotional appearances.-

-

EDUCATION

Western Connecticut State University, Danbury, CT, 2007

BA in Communication

COMMUNITY INVOLVEMENT

• Hosted and served on panel of judges for 2005 Kappa Chi Alpha Battle of the Bands, a fundraiser for Dream Come True Foundation of Danbury, CT

• Co-chaired committee to plan, organize and execute 2006 Kappa Chi Alpha Battle of the Bands. Also served as event host and judge.

• Emceed and participated in 2006 American Cancer Society Relay for Life (Bethel, CT)

Contact this candidate