Customer Service Medical
Resume:
David L McCombs RN, BSN
**** ***** ****** **** ******, AR 72019
************@*****.***
OBJECTIVE
CLINICAL INFORMATIC CONSULTANT
A position in your company using proven technical skills to assist in formal training and IT support during the activation period of your company.
PROFILE
• Proficient Siemens’ Soarian, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of data entry, flow sheets, CPOE and prescription writer, reviewing of lab results, patient charting, summary of reports, Medication reconciliation, eMar documentation, patient lists, care planning, task list and file updating.
• Experienced in system-operations training and customer service to the patients, their families as well as the employee and the physicians.
EMPLOYMENT
Arkansas Heart Hospital Little Rock, AR 2006-Present
EMR Trainer, Lead Super user, Clinical IT support
Responsible for support and training of the facility’s staff and physicians during the go live phase of the activations, Clinical IT support with software management.
• Trainer for physician, nursing and staff on Siemens’ Soarian
• Physician support for Siemens’ Soarian
• Manage Help Desk on the overnight shift
• Assisted ER with order entry and time management in go live phase
• Trained physicians on Portal, Admission & Discharge Medication Reconciliation, CPOE, Discharge instructions, Problem list, Allergies, Past & present medical history, service provider work and preliminary cause of death
• Navigating through the system for Patient history, Electronic Medical Management, patient results of lab, vital signs, clinical documentation and electronic signing of documents
• Supported nursing staff with clinical documentation, assessments, allergies, acknowledging orders, collecting specimens, care plans, MAK and CPOE
• Assisted ancillary departments (respiratory, non-invasive cardiology, wound care with work list and completion of tasks)
• Managed Critical Care aspect of Soarian, trouble shooting Flowsheets
• Worked as a staff nurse with Siemens’ Soarian
• Floated the entire hospital for staff and physician support on the overnight shift
• Communicated with command center, administration, IS department and staff issues related to implementation
St. Vincent Health System March 1998 – March 2006
• House Supervisor (overseeing staff and patient care; disciplinary actions; and defusing volatile situations with doctors, staff, or family members; staffing; and administrative reports)
• Operating Room preceptor for Ortho/Neuro and Open Heart team
• PACU Charge Nurse and Trainer
• Critical Care Educator
University of Arkansas for Medical Sciences, College of Nursing August 1995 – March 1998
• Clinical Skills Lab Educator
• Responsible for managing Sim Lab and training staff of hospital and students on Clinical Skills
EDUCATION
University of Arkansas for Medical Sciences, College of Nursing 1997
Major: Bachelors of Science in Nursing
Certification of Training:
Also CPR, BLS, ACLS
Honors and Organizations
University of Arkansas for Medical Sciences, College of Nursing
Student Nurses Association, UAMS College of Nursing chapter, Vice President 1996
University of Arkansas at Little Rock
Chancellor’s List, Dean’s List
St. Vincent Infirmary
Emergency Department Collaborative Council, July 2004 – April 2006
Arkansas Heart Hospital
PCCU Advisory Council, May 2007 - Current
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