Project Manager Technical Support

Ronald Norman Haakenson

Contact Information-cell: 903-***-****

email address: ******@***.***

Summary:

Experienced leader with excellent oral and written communication skills

Experienced working in team and autonomous environments

Demonstrated problem solving experience

Self-motivated, task oriented research analysis

Ability to multi-task in fast-paced environments

Ability to undertake multiple projects simultaneously

Ability to travel to assignments as needed

Specific accomplishments in:

Leadership and managerial adaptability

Setting business and financial goals

Generating new revenue

Tracking, analyzing, and documenting trends

Utilizing Microsoft Word, Powerpoint, Project, Excel, Access

Education: Ronald N. Haakenson

Louisiana State University, Baton Rouge, Louisiana, Bachelor of Science Industrial Engineering (BSIE)

Graduate of United States Naval Military Police School, Fort McClelland, Alabama

Louisiana National Guard, Military Police School

Landman Academy Online, certificate of completion

PROFESSIONAL EXPERIENCE:

Employer: Teleperformance Advanced Services Division

Title: Technical Support Representative/Subject Matter Expert

Location: Shreveport, Louisiana

Duration: 12/2008-present

Accomplishments: Advanced to leadership from a team environment meeting sales and compliance benchmarks

Job Responsibilities:

1 Advise clients on internet connectivity, filtration, DSL systems, virus protection, scanning, programming using external equipment

2 Access multiple computer systems simultaneously to diagnose, problem solve with customers, clients, representatives

3 Document multiple complex issues of advanced technical support

4 Dispatch mobile technical support for customer solutions as required

5 Support supervisory team with representative quality execution and support

6 Support new hire quality training and transition

7 Assist QA in coaching and tracking

Employer: The Kanon Group

Title: Project Manager

Location: Colorado Springs, Colorado

Duration: 02/2007-11/2008

Accomplishments: Effectively generated new revenue by $80,000 in one year

Job Responsibilities:

1 Manage ATS/CRM database utilizing Big Biller Software, Microsoft Excel, Word, and Microsoft Project

2 Train new employees using established training criterion

3 Maintain current client relationships while developing new business

4 Develop lead generating software database

5 Conduct oral and written communication with clients and candidates

6 Oversee contract administration

Employer: Colorado Quality Roofing, Inc.

Title: Sr. Project Manager/estimator

Location: Colorado Springs, Colorado

Duration: 01/2004-02/2007

Accomplishments: Improved revenue by $550,000 resulting from client relationships with real estate firms in Front Range area

Job Responsibilities:

1 Support commercial project development with current and new clients

2 Estimate commercial projects

3 Conduct project meetings with clients, architects, engineers and subcontractors

4 Evaluate and hire employees and subcontractors

5 Responsible for overhead expenditures with purchase order authorization

6 Utilize Excel Spreadsheet, Microsoft Word, and Microsoft Project

Employer: Central Colorado Roofing

Title: Project Manager/estimator

Location: Colorado Springs, Colorado

Duration: 03/2003-01/2004

Accomplishments: Instrumental in rehabilitating failing business with project development of 25% over one year with $200,000 in increased revenue.

Job Responsibilities:

1 Service existing accounts while developing new clients relationships

2 Analyze project blueprints from Regional Building Department

3 Purchase materials specified by current roofing standard practice and client choices

4 Supervise application of specific products

5 Supervise completion of commercial roofing projects to client satisfaction

Employer: United Parcel Service

Title: Local Distribution Department

Location: Port Allen, LA

Duration: 02/1999-02/2003

Accomplishments: Developed improved safety standards following DOT guidelines

Job Responsibilities:

1 Initiate package distribution using safe handling practices following DOT guidelines

2 Identify proper packaging for hazardous materials

3 Develop improvements in safety standards in the work environment

4 Recommend modifications for system improvement

Employer: Pic and Save Department Store

Title: Department Manager

Location: Jacksonville, FL

Duration: 09/1990-01/1999

Accomplishments: Consistently improved sales revenue with innovative display design. Received recognition by District Manager.

Job Responsibilities:

1 Oversee four FTE employees including training and scheduling

2 Maintain $300,000 inventory

3 Select and implement product display design

References provided upon request:

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