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Customer Service Real Estate

columbus, Ohio, United States
May 28, 2010

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Steven M. Steidle

**** ********* ****

Columbus, OH 43221

H – 614-***-****


Career Experience

Skyline Chili Restaurant, Columbus OH 1983 to 2009

Owner and Operator

 Owner and operator of the first two Skyline Chili restaurants to open in the Columbus area

 Supervised up to 75 associates, 6 shift managers

Franchise and Real Estate

 Presented market research of Columbus area to franchiser to sell idea of opening in new city

 Partnered with real estate developers to evaluate and choose site selections

 Secured financing – generated a pro forma for bank to obtain loan

 Negotiated with landlord

Building and Construction

 In charge of securing permits

 Selected and worked with architect and construction firms

 Executed bid process to achieve lowest costs


 Designed opening and ongoing marketing campaigns for both restaurants

 Conducted research in each location to implement a successful grassroots marketing campaign

 Established relationships with local media groups

 Supported community groups

 Developed point of sale materials

 Worked with 3rd party research company to learn trends and patterns

Employee Relations

 Negotiated with 3rd party vendors for all employee benefits

 Hired, trained and cultivated all associates – resulting in a very low turnover rate

 Handled all employee issues

 Designed and facilitated HR and customer service trainings

Steven M. Steidle

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 Managed food, supply and trucking vendors

 Responsible for moving food products from Cincinnati to Columbus

 Negotiated contracts with food purveyors

 Consistently exceeded audit requirements for providing a clean, safe, high quality, fast service and satisfied customer restaurant environment


Ohio State University

Bachelor of Science – Restaurant and Hotel Management

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