Customer Service Data Entry

Anne Sterner

*********@***.***

** **** ****** • Akron, New York 14001 • 716-***-****

CAREER SUMMARY

Effective communications skills both verbal and written. Outstanding customer service and clerical skills. Extensive experience in data entry.

PROFESSIONAL EXPERIENCE

FIRST NIAGARA, LOCKPORT, NY 2009¬ -- 2011

Post Closing Representative

• Post-closing data entry input: New mortgagor name, Property address, Original amount of mortgage, P&I payment, Escrow, P&I insurance, Fire/hazard insurance, other information as required.

• Compile new mortgage files - work with attorneys in regard to obtaining required documents. All files must be complete prior to closing.

• Work with mortgagor in regard to any questions they may have (closing date, dollar amount needed at closing, signature on required documents, etc.)

M&T BANK, CORFU, NY 2006 – 2009

Bank Teller / Customer Service Representative

• Data Entry/Maintained and logged daily reports.

• Consulted with customers on any questions or issues with their accounts.

• Responsible for generating new accounts with follow up calls and mailings.

• Accountable for large volume cash handling and balancing.

AKRON RULE CORPORATION, AKRON, NY 2000 – 2005

Customer Service Representative / Data Entry

• Entered orders into database tracking system.

• Consulted with customers.

• Maintained status of orders.

• Responsible for cash handling.

EDUCATION

Associates Degree

Monroe Community College, Rochester, NY

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