Customer Service Representative

CURRICULAR RESUME

PERSONAL INFORMATION

NAMES: Dulce González

Address: **** ***** ******* ** #***

Brandon, FL 33511

USA

Phone: 727-***-****

Email: v3d9cv@r.postjobfree.com

Language: BILINGUEL English – Spanish

EDUCATION

Institution: Universidad Central de Venezuela (Central University of Venezuela)

Degree: Bachelor, Pre-School Education.

OTHER COURSES

Universidad Experimental Libertador UPEL (Experimental University Liberator)

Vocational Improvements

Duration: 1 Year (Three Levels completed)

Workshop: PRE-SCHOOL Music

Duration: 6 hours

Workshop: Against Child Abuse

Duration: 20 hours

Workshop: First Aid

Duration: 10 hours

WORK EXPERIENCE

1992 – 1993 ENGLISH LAB

English Teacher

Teacher of English as second language in Venezuela.

1994 - 1997 / Colegio Gabriela Mistral (GABRIELA MISTRAL SCHOOL)

Principal and Teacher of the III level of Pre-School.

Starting in 1994 as the assistant of the Teacher of Pre-school on the second year I was changed to the position of Teacher of the III Level and Principal of the institution.

1999 - 2007 / Unidad Educativa Colegio Bilingüe Ideas (IDEAS BILINGUEL ELEMANTARY SCHOOL)

CEO and Principal.

As the owner I was in charge of all the administrative areas, personnel management, and also was English teacher for Elementary and Pre-School. In addition during this period I wrote my own English book for teaching ( To Teach Them English)

2007 - 2009 / QUIZNOS SUBS 2732

Store Manager.

All management responsibilities in the store.

2009 - 2010 / DIABETIC NETWORK (Work From Home)

Telemarketing Agent.

Telemarketer Inbound and Outbound Calls, Input of data, ext

2010 – 2011 / SERVICE 800 (Work from Home)

Customer Service REP.

conducting interviews with customers who have recently had a service experience. Previous customer service experience, computer knowledge and telephone skills

05/16/2011-Present / Support. Com ( Work at Home)

Sale Agent : Customer Service Representative supporting our direct-to-consumer business

sales professionals who take pride in selling and understand what it takes to succeed in an inbound call center environment. comfortable with technology

NOTE: I love talking with people have a great customer service and willing to give 100% for the company that I am working for.

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