Quality Assurance Customer Service

Lakeisha Blakely

**** ********* **. * Douglasville, GA 30134*Phone 770-***-**** *Fax 770-***-****

***************@*****.***

OBJECTIVE

To obtain an entry level career opportunity with many pathways for advancement and growth within the Public Safety Industry, that will allow me to utilize my prior work experience, education, and leadership abilities to grow and expand my job related knowledge and dependability to serve as a positive addition within your dynamic organization .

SUMMARY OF SKILLS

Excellent problem solving and decision making skills Strong leadership qualities

10 years Public Safety Security Officer Experience Proficient use of CCTV Monitoring System

11 years of Customer Service Experience Fast Learner and Great Organizer

Possess a Strong Work Ethic Excellent Verbal and Nonverbal Communication Skills

Proficient in Microsoft Office Suites Proficient in Internet Research

PROFESSIONAL EXPERIENCE

Uniform Advantage Lithia Springs, G.A 11/2010 – 03/2012

Picked, /Packed, /Returns Processor / Mail Clerk

Issued customer refunds, made exchange orders as requested per customer.

Work as a team member by interacting and communicating with fellow associates in a cooperative, constructive manner

Accepted, sorted, and boxed the incoming U.S. Mail and shipments via the other carriers according to Mail Services, the Postal Service and the other carrier’s guidelines, procedures, goals and deadlines.

Know the basic information from the Blue Vista manuals, lists, etc. and how to find product information in these items.

Work long hour days to meet the picking, packing needs of the organization for customer satisfaction.

Pack orders in a timely, accurate professional matter to ensure quality and timely shipping.

Maintained hospitality and cleanliness during my order picking and packing job duties.

Simo’s Insourcing Solutions Kennesaw, GA 11/2009 – 12/2010

Quality Control Inspector / Picked and Packed

• Ensured timely, accurate, professional, courteous and profitable services were provided to the customers

• Packed company products in an efficient and timely manner under no supervision

• Performed in a safe manner with good organization and quality standards

• Packed boxes with specific counts

• Randomly checked packages to ensure and enforce the customers were receiving accurate, quality products

• Maintained logs of items shipped, and received on daily basis

• Weighed, labeled, and assembled boxes

Dixie Staffing Services Douglasville, GA 5/2010 – 12/2010

Quality Control Inspector

• Worked closely with section supervisors to plan, schedule, and implement QC related activities.

• Planed, developed, and implemented quality assurance programs for field staff, and

• District facility personnel.

• Through affected supervisors and with the support of the District’s Safety

• Coordinator directs, monitored, and evaluated safety practices and procedures with respect to facility and field analytical work.

• Prepared routine and special reports to staff, District management, and regulatory agencies as required; prepared reports of analytical results to local regulators for compliance evaluation performance testing.

• Prepared research papers for presentation at technical conferences or publications.

• Coordinated or developed standard operating procedures for field staff and facility personnel; prepared and/or maintained computer programs for the compiling and statistical analysis of quality assurance data.

• Maintained the maintenance of material safety data sheet (MSDS) records on chemicals and compounds used by the laboratory and other divisions.

• Developed and presented training program for facility and field staff; developed training protocols, competency standards, and documentation requirements.

• Coordinated or performed quality assurance system audits of facility performance using samples provided by regulatory or commercial agencies.

The Wackenhut Cooperation Atlanta, GA 03/2007 – 05/2010

Armed Security Officer

• Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises

• Maintained and demonstrated proficiency in the use and care of firearm, restraint methods, using equipment and emergency measures.

• Maintained knowledge of communication and other electronic equipment.

• Instructed employees in the proper use of facility equipment.

• Maintained reports of daily activity and irregularities such as property damage, theft, and the presence of unauthorized personnel.

• Utilized time management skills

• Maintained Firearm License from the State of Georgia

• Obtained and Maintained CPR and First Aid Certification

• Patrolled premises on regular basis and inspected property to ensure security and equipment safety

US Security Services Roswell, GA 03/2006– 4/2007

Security Guard

• Enforced facility rules and regulations to decrease likelihood of incidents

• Monitored generators and CCTV monitors

• Maintain a record of equipment, supplies and other items;

• Answered alarms and investigated disturbances

• Intervened on behalf of lower level security personnel and/or assists them in the absence of a supervisor or sworn personnel.

• Ensures that only authorized persons are permitted access to closed or restricted areas and detains unidentified or unauthorized persons.

• Explains and interprets organizational procedures and practices to lower level security personnel.

• Monitors alarm systems and electronic surveillance equipment and responds to locally activated fire, burglary or other alarms

• Writes daily activity, incident and non-employee injury reports.

Allied Protection Services Atlanta, GA 10/2003 – 12/2005

Armed Security Officer

• Accompanied Marta's revenue agents to bus garages to collect cash revenue

• Maintained accurate records of all money collections and generated daily reports

• Enforced company’s policies and procedures to ensure safety within public transportation

• Conducted searches of individuals for weapons, illegal devices, or contraband and detains individuals for further investigation.

• Reminded employees of rule infractions or violations

• Monitored closed circuit cameras and alarm systems

Coleman Security Atlanta, GA 07/2002-09/2003

Armed Security Officer

• Patrolled the immigration facility, grounds, and parking lots as a deterrent to violations of state laws, Federal policies and procedures, for the purpose of preventing theft and vandalism.

• Responded to and managed emergency situations and incidents on the Federal property using good judgment, courtesy and firmness in dealing with the public.

• As directed or required, perform investigations of violations of federal law and immigration policies.

• Enforced the Immigrations parking and traffic rules and regulations.

• Provided liaison with local law enforcement officials and agencies as required.

• Performed work related to the key control program.

• Prepared in-depth security reports as required.

• Inspected and reported on the working status of all safety equipment.

• Ensured the facility was open at the proper times and were secured after hours in a timely manner.

• Performed as a First Responder for the Immigrations Facility

• Provide information on the location of offices and College personnel

• Attend officers training classes as designated

Walden Security Atlanta, GA 11/2000-7/2002

Security Officer

• Observed all persons entering the courthouse, their movement and their activities; limited access to the bench and other restricted areas

• Assisted the public and all court personnel with security issues as needed.

• Maintained visitor logs that verified all visitors time of arrival, and departure as verified by photo I.D.

• Monitored entry magnetometers completed further inspections as needed.

• Searched the interior of the court rooms, judicial chambers, jury room, restrooms and other

restricted areas each morning prior to the arrival of any other court participants.

• Conducted similar searches following any recesses to assure the rooms are clear of

weapons, explosives, and contraband.

Atlanta Marriott Marquis Atlanta, GA 10/1999-10/2000

PBX Operator

• Assisted with the maintenance of directories on-call list, etc.

• Accurately utilized the features of the PBX consoles, headsets, telephones and other related equipment.

• Assisted with maintaining cleanliness, safety and security of the PBX area.

• Maintained confidentiality, security and integrity of patient and organizational data.

• Ensured release of information is consistent with all privacy policies.

• Answered multiple incoming telephone lines.

• Obtained necessary information and transfers calls to correct extensions.

• Performed overhead paging.

• Oriented and mentors new staff members.

• Provided information to callers as appropriate.

• Monitored all alarms located in PBX and notifies appropriate personnel as required.

• Responded quickly and accurately to disaster and emergency situations as required, remaining calm.

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Mc Donald’s Lithonia, GA 04/1998-09/1999

Cashier

• Took orders, reflected the following orders on the computer, took money from the customers and provide accurate change.

• Was responsible in fetching for customer drinks, or cups, fries and other side orders.

• I retrieved completed burgers and sandwiches from their kitchen and immediately arrange them on the tray for customers who opt dine-in or in a plastic bag for take-out orders.

• I ensured that enough amounts of condiments and napkins accompany every order taken.

• I worked under a manager or supervisor and was be able to follow guidelines and instructions.

• I possessed good skills in customer service- and can worked on a team.

EDUCATION

DeKalb Technical– Clarkston, GA General Equivalency Diploma (GED) 10/1996

Chattahoochee Tech –Marietta, GA Criminal Justice

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