Customer Service Manager

Skill Help Desk Technician, and Application Support Professional with experience providing PC and Client/Server tech support for small to medium size businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, application support and training, installations and upgrades. I consider myself an articulate, flexible, and personable communicator with excellent skills in client and vendor relations.

SKILLS

Patch/Security Management – SnagIt 9.0 – Adobe Acrobat Standard – SharePoint Services 3.0 - Windows XP – Windows 7 – Window Vista – IE 7 – IE 8 and IE 9 – Bomgar – LogMe In Remote – Dim Dim

EXPERIENCE

Staples

Easy Tech Sale Associate Jan 2012 – Present

Sale computer from HP, DELL, TOSHIBA, ACER printer HP, brother, and etc.

Work with customer training how too use there computer or printer

Check in customer desktop and laptop for service from tuning up, virus, transfer data, and etc..

Homeland Computer Service July 2010 – Aug 2011

IT Technician/Software Support

• Install, repair and maintain mini laptops, laptops, LCD screens, HDD, and other computer component systems for outside vendors.

• Review and perform upgrades of network hardware and software computer systems for various small business organizations.

• Investigate hardware and software problems and communication connection repairs.

• Determine user specifications for hardware and software purchasing to meet the user’s needs.

• Manage inventories of hardware and software program equipment for clients.

• Assist with patch management of desktop operating systems.

Union Temple Baptist Church Praise N Print Bookstore November 2009 – September 2011

Manager (volunteer)

• Conducted weekly inventory of in-store items.

• Performed daily banking transactions of deposit, withdrawals, credit cards purchasing.

• Researched and interviewed potential new vendors for business productivity.

• Setup new pricing for display and make order from vendor, by phone or online.

United Parcel Service (UPS) August 2002- April 2009

Package Driver

• Communicated with customers to resolve concerns, complaints and commends.

• Rewarded for sale leads, and good driven pre- month.

• Provided efficient and quality customer service to all customers and potential clients.

• Utilized cultural competency in interacted in with diversity of clients on sending and receiving packages.

• Assisted clients by logging and discussing options for shipping of various packages.

EDUCATION

• H.O.P.E Project- Help Desk Support Training Certification –(June 2011)

CERTIFICATION/MEMBERSHIP

• Achieve Global – Stellar Customer Service Certificate (November 2010)

• Help Desk Intuition – (HDI) Bronze Membership

REFERENCES UPON REQUEST

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