Jackie Lee Resume

Objective To obtain a secretarial/receptionist position where I can use my computer and clerical skills to support the company and its customers and consumers. My main objective is to achieve longevity with the possibility for growth.

Professional Skills • Microsoft Office

• Microsoft Windows

• WordPerfect 5.1

• Ten Key (210 KPM) • Filing/Editing

• Typing (45+ wpm)

• Office Procedures

• Telephone Skills

• Customer Service Skills

Education Accounting, Ten Key, and Bookkeeping / Secretarial Specialty

College of Southern Idaho, Twin Falls ID/Rocky Mountain Business Academy

Attendance 100% / Received Certification from Microsoft for Word 2007

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Maintained all record-keeping procedures without error

• Effectively developed telephone communication skills and consistently met quotas

Employment History

Therapy Tech, Magic Valley Rehabilitation Services, Twin Falls, ID

Duties Included: Data Entry, Record Keeping, Office Procedures, Client/Staff Communications, Organized Activities/Schedules, Computer Skills

Market Researcher and Data Entry, Discovery Research Group, Twin Falls, ID

Duties Included: Telephone skills, Customer Service/Support, Data Entry

Secretary/Receptionist, State Farm Insurance, Twin Falls, ID

Duties Included: Use of various computer programs, Filing/Editing, Customer Care, Telephone/Communication Skills, Task Management, Data Entry

Collections, Magic Valley Collections, Twin Falls, ID

Duties Included: Asset Protection, Data Entry, Telephone/Communication Skills, Customer Support, Record Keeping, Filing/Editing, Task Management

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