CCNA Certified Technician

CHRIS CRADDOCK

**** **** ****** ****** ***. *** • Cypress, California 90630 • 714-***-**** • ***********@***.***

JUNIOR INFORMATION SECURITY CONSULTANT

Highly accomplished Service Leader with years of experience in delivering process, training and customer service operations improvement to multimillion-dollar companies and the United States Navy. Results-driven professional known for successfully troubleshooting and analyzing network problems while greatly enhancing team performance and customer satisfaction. Creative problem solver with a proven ability to heighten operational capability and project management operations.

PROFESSIONAL CERTIFICATION:

CCNA: Valid 2009-2012, Cisco Certificates of Course Completion: CCNA Exploration: Network Fundamentals, Routing Protocols and Concepts, LAN Switching/Wireless, Accessing the WAN, Fundamentals of Wireless Networks & Cisco Networking Skills Certificate, Cypress College.

FORMAL EDUCATION:

Associate of Science, Computer Science – Ongoing, CCNA Exploration: Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless, Accessing the WAN, Voice over IP & Fundamentals of Wireless Networks, Cypress College, Cypress, California.

TRAINING:

Networking Concepts: Ethernet-Based Networking Concepts, Operations, Configuring and Troubleshooting of Various Routing and Switching Protocols including RIP, OSPF, EIGRP, VTP and STP, creation, configuring, and troubleshooting of VLANs and switch trunks, TCP/IP Protocol Stack, Network Services such as DNS, DHCP, and various NAT implementations with Cisco devices, security implementations including ACLs and port security in Cisco devices, implementation and troubleshooting of serial WAN connections and Frame Relay protocol in Cisco routers.

Wireless Networking & VoIP: 802.11a, 802.11b, and 802.11g wireless networking standards, deployment, configuration, and troubleshooting of various Cisco wireless access points, bridges, antennas, various station devices, deployment, troubleshooting and configuration of Cisco IP phones, Cisco Call Manager, Cisco Call Manager Express and Cisco Unity Express in laboratory environment.

PROFESSIONAL EXPERIENCE

Service Coordinator SIEMENS BUILDING TECHNOLOGIES, Cypress, CA • 2008 to Present

• Managed all customer service requirements for customer support center including logging service calls and scheduling technician dispatches for repair/preventative maintenance.

• Fueled productivity and efficiency by developing automated task generator using SAP software to track contract costs, preventative maintenance and reducing kickbacks.

• Served as key member of Los Angeles Safety Committee, leading safety program and Los Angeles branch, providing PPE and training on multiple topics such as fall protection, asbestos, fire safety, hazardous materials, confined spaces and driving safety.

• Teamed with senior management, project managers and account engineers to deliver successful projects and resolve outstanding issues.

• Delivered support to internal customers to resolve account and contract issues.

Automated Controls Service Specialist/Technical Support, SIEMENS, Cypress, CA • 2007 to 2008

• Served as service specialist for customer support center troubleshooting service calls.

• Analyzed and diagnosed problems/issues with customer HVAC controls system to be repaired remotely online or by onsite specialist.

• Optimized customer service by fielding 1K+ service calls in under 2 years, receiving 95%+ customer satisfaction rating.

• Recognized with 2008 Employee/Rookie of the Year Award due to superior service and performance.

Subsurface Cryptologic Maintenance Technician, US NAVY • 2000 to 2006

• Spearheaded certification, troubleshooting, installation, tracking and deployment of classified complex computer-based RF communications and radar equipment onboard United States Navy Fleet combat vessels.

• Maximized efficiency and capability by maintaining 100% system operability while on mission.

• Reduced delays to zero due to system failure through implementation of process and technical improvements.

• Received multiple medals including Navy Achievement Medals, Letters of Commendation and Letters of Appreciation.

• Note: Maintained TS/SCI clearance.

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