Customer Service Assistant
Resume:
Williesha C. Lakin
**********@*******.***
Education
Midlands Technical College, Columbia, SC
Paralegal/Legal Assistant Certificate – May 2010 – December 2011
American Bar Association Certified Program
Coursework: Law and Ethics, Legal Bibliography, Business Law
GPA: 4.0
University of South Carolina, Columbia, SC
Bachelor of Arts - Journalism, May 2001
Cumulative GPA: 3.47
Boston University, Sydney, Australia
Bachelor of Arts August 2000
Completed one semester from May through August towards bachelor's degree
Coursework: Australian Culture and Society; Australian Media and Australian Literature
Grade Point Average: 4.0
Producer/Writer Intern with Olympics.com:
Chosen as sole Boston University representative to work in this secure department
Researched athletes' biographical information
Produced torch relay updates & Olympic news stories for the Web
Created Web pages for Sydney information and the Olympic Arts Festival
Skills
Internet/World Wide Web: Microsoft Internet Explorer, Mozilla Firefox, Safari
Operating Systems: Windows, Macintosh
Typing Speed: 70+ WPM; Dictaphone and Media Controller dictation
Intermediate-Advanced proficiency: Microsoft Word/Works, Microsoft Excel, Outlook, PowerPoint and Publisher; HTML skills
Beginner-Intermediate proficiency: Microsoft Access, Adobe Photoshop, Pagemaker, Quark, Illustrator
Experience
University of South Carolina School of Medicine – Forensic Pediatrics; Columbia, S.C.
Administrative Coordinator
March 2010 – April 2012
Oversees the South Carolina Children’s Advocacy Medical Response System, a database of more than 2,000 medical evaluations
Serves as liaison between division chair and healthcare providers from around the state
Coordinates office functions, including telephone coverage, correspondence, scheduling, ordering supplies, maintaining equipment and preparing presentations
Snelling Staffing (Various firms); Columbia, S.C.
Executive Assistant/Office Manager
June 2007 - March 2010
Handled any and all administrative duties, including call routing, mass mailings and correspondence, copying, extensive filing and faxing
Performed advanced administrative tasks such as training/events assistance, sales report/payroll, ordering office and computer supplies and making travel arrangements
Noted consistently by the staff as one of their best and most marketable employees
Independent Contractor
August 2006-June 2007
Worked independently and set own hours and deadlines doing contracting work: mortgage data entry, freelance writing, inbound customer service/sales and mystery shopping
The State newspaper; Columbia, SC
Features editorial assistant
February 2004 - August 2006
Revamped the position to include interviewing local and national celebrities using research and contacts
Created briefs and gather art on certain events and entertainment activities
Wrote stories on family activities and events
Wrote a column each weekday for the Metro, "What's Going On?" about events in Columbia and surrounding areas
City Year, Columbia, SC
Corps Member
August 2002 - July 2003
Completed more than 1,700 hours of service as a member of the Civic Engagement team during this 10-month AmeriCorps program
Planned major service projects and other events for the entire corps, including a city-wide day of service for approximately 1,000 volunteers and a week-long day camp for 150 elementary school children
Additional Activities and Honors
Junior Woman’s Club:
2010 – Present: Communications Department member - creates the Banner, the
club’s monthly communication
May 2010: Received two statewide creative writing awards with the General Federation of Women’s Clubs of South Carolina
2008-2010: Public Affairs Department Chair - oversees the club’s commitment to troop support, veteran affairs and safety
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