Manager, Operations/Administrative ( Medical or Business)

THOMAS G. WELLEIN

**** *********** ****

Mt. Pleasant, South Carolina 29464

843-***-****(cell), 843-***-****(home)

PROFESSIONAL PROFILE:

Professional manager with extensive experience in administration and operations. Abilities in training, quality improvement, problem analysis, problem resolution, financial management, human resource management, customer/patient relations, project management, sales, logistics, facilities management, and procedure development and implementation.

EXPERIENCE:

Practice Manager

Blalock Family and Urgent Care (Dr. Cynthia Blalock), Mt. Pleasant, SC. 2008

• Administered daily operations of the practice

• Performed A/P functions using QuickBooks

• Provided financial oversight

• Assisted with advertising and promotions

• Coordinated procedures and projects within departments

Office Manager

Atlantic Dental Associates (Dr. Olivia C. Palmer), Charleston, SC. 2005-2008

• Managed day to day operations of the practice

• Kept doctor informed on progress of the practice

• Worked closely with the doctor in practice growth and development

• Discussed financial arrangements for treatment with the patients

• Maintained patient contact

Practice Administrator

Premier Dental Care (Dr. Ira Bloom), Manchester, MD. 2001-2005

• Provided management support in the areas of staff organization, operations, goal

attainment, financial control and monitored practice standards

• Organized and conducted staff meetings, and daily huddles

• Ensured that overall professionalism was maintained within practice and staff

• Kept doctor informed of practice challenges and opportunities

• Performed AR, GL and AP functions using QuickBooks

Branch Administrator/Sales Support Manager

SBC Telecom, Owings Mills, MD. 2000-2001

• Branch administration; managed the day-to-day operations of sales office

• Trained the sales staff on sales order processes, order flow and expense reporting

• Developed procedures and conducted training on laptop operations

• Coordinated the opening of the Baltimore Branch Office between on site

contractors and SBC Real Estate Division

Administration Manager and Import Manager

Gann Corporation/Bayside Glove Co., Baltimore, MD. 1993-2000

• Managed the Import Division

• Developed procedures that improved efficiencies within the company

• Achieved cost reductions through better delivery and vendor relations

• Performed HR functions; trained employees on PC based network

• Supervised the AR, AP, and GL functions

Manager of Administration (Sales Division)

Wittenbach Business Systems, Inc., Timonium, MD. 1984-1993

• Performed duties of controller for the first eighteen months of employment

• Implemented systematic procedures which maintained receivables at 80% fewer than 45 days

• Managed administrative, marketing and customer service functions for the Sales Division

• Created and developed annual company kickoff meetings; coordinated participation in trade shows

• Wrote employee handbook; designed and wrote promotional materials and created sales newsletter

Manager, Branch Administration

Hilbert/Walman Optical Co., Baltimore, MD. 1981-1984

• Coordinated daily operations between the optical lab and branch office

• Established collection procedures which reduced AR delinquencies by 30%

• Improved customer service by increasing contact with opticians and optometrist

• Directed delivery, installation, and training of IBM S/34 computers in four branches

Administrative Manager

The Ayd Corporation, Baltimore, MD. 1976-1981

• Managed the daily operations of the Retail Hardware and Property Divisions

• Human Resource Manager for thirty employees; wrote the employee policy handbook

• Administrator for commercial production studio for the Communications Division

• Managed the AR, AP, GL and Payroll for the divisions

EDUCATION:

B.S., Business Management University of Baltimore

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