Customer Service Project

Accomplishments

• Received Certified Administrative Professional Certificate in November, 2009

• Co-Lead the Best Performing Expert Team in 2009 & 2010

• Negotiated Car Rental Contracts; projected to save the company over $20,000 in the first year

• Reconciled 10 month period of $25,000 in expenses within the first 30 days of employment at CRB

Skills

Construction Industry Specific – Document Control for Projects from Feasibility through Construction, Cost Control and Project Coordination of construction documents; State Professional Engineer Licensure processing

Travel Arrangements – Domestic & International, Host Domestic and International Clients; Meeting Coordination & Set-Up; Strong Internal & External Client Relationships; Negotiate contracts with local vendors for visitors

Software - Microsoft Office 2010 including SharePoint & Visio, Microsoft Windows® 7, Adobe Acrobat 9, Vision (Accounting) Database, Various Web Based Meeting software applications, Various Document Control Databases, Inventory SAP) Database

Professional Experience

Project Administrator – Confidential, St. Louis, MO May, 2005 – Present

• Provide support to various construction design project teams in the delivery of quality products to clients

o Must maintain a high level of confidentiality for clients, internal and external

• Set-up meetings for various internal and external clients using Microsoft Outlook Resource Calendars and GoToMeeting Resource

o Record Meeting Minutes for high level and technical meetings; transcribe other’s notes into Meeting Minutes; maintain Action Item Lists for project team.

o Provide detailed arrangements and host activities for international clients while in the US

• Manage International Travel arrangements, calculating exchange rates and completing expense reports

• Member of the Administrative Expert Team since 2005, and Co-Lead from 2008 – Present

o As the Co-Lead must respond to managements Request for Proposal each Fall, provide detailed deliverables list, Project Schedule for completion of tasks, and manage annual budget

o Required to maintain confidentiality and participate in personnel management decisions

o Provide training and produce resource tools to assist with internal company operations

• MasterSpec Library Administrator for the Company

Receptionist – Confidential, St. Louis, MO October, 2004 - May, 2005

• Provided support to the Vice President and two (2) Senior Engineers, answered multi-line phone system, ordered office supplies, and all other tasks requested.

Executive Assistant – Judevine Center for Autism, Overland, MO July – October, 2004

• Temporary position supporting the Director of Development providing assistance with meeting set-up, marketing document creation and modification, database management for all donors.

Customer Service Representative – Magellan Health Services, Maryland Heights, MO 2002 - 2004

• Initiate, produce, and maintain best work practices for Customer Service Team while servicing 2,000 accounts for health insurance company in inbound/outbound call center environment

• Review, interpret and resolve concerns for health plan benefits and claims for customers and providers, completed and maintain H.I.P.A.A. regulation training, and trained new employees

Assistant Recruiter – Magellan Health Services, Maryland Heights, MO 2001 - 2002

• Assisted Human Resources Recruitment team staffing two (2) new offices in Detroit, MI and Bethlehem, PA and one (1) new contract requiring hiring 100 new employees throughout the United States

• Organized physical filing system for recruiter’s materials and provided administrative support and served as back up in their absence. Conducted phone interviews, screened potential new employees and created ads for recruiting new employees

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