Customer Service Sales Representative
Resume:
Rishad Michael Robinson
Philadelphia, Pa 19143
**************@*****.***
Objective
To secure a position where I can utilize my ability and skills and be an asset to my employer and the business where I am associated. I am a quick study and will enjoy the opportunity to perform at a level of efficiency that will assist me in achieving goals that will enhance my future.
Experience
Call Center Rep (M.s.i International )
Making out bound calls to Comcast customers, surveying them on how their service was with Comcast.
Filling in answers using Microsoft word and excel.
Reading for a script on how to talk to customers on how to take the survey
Customer Service Manager (team leader and trainer)
Door to doors sales representative from 8am - 8pm, Inform customers of the MX Energy program and the benefits
provided to their PECO account.
Verify and analyze customer accounts for determining qualifications to receive benefits through MX Energy
Maintain sales logs of customer who agreed to MX Energy services during specific time periods
America Red Cross – Customer Service Specialist ( February 2009 – November 2009)
Handling paper work and business matter phone calls
Filing paper work ordering supplies and setting up appointments
Recruiting homeless and testing them for sicknesses.
Food drives and serving, clothing round up and distribution
Philadelphia Zoo – Guest Relations (June 2008 – August 2008)
As a Guest Relations representative at the Philadelphia Zoo I performed the following duties as assigned
Interact with guest, providing guest with information to make their visit at the Zoo pleasant
Directed guest as to policy, procedure, safety, features, events, and destinations as required
Cashier, handled money related to sales, i.e., ticket purchases for various Zoo activities
Parking lot attendant providing parking direction and procedures
University Of Pennsylvania Health System –Volunteer Services (June 2007- August 2007)
Pulmonary Aide answering the telephone and taking messages
Filing papers, handling patient information which included occasional data entry
Transport Aide moving patients from room to room.
Operating large machinery, using the x-ray machines
Room services, including janitorial service
Skills
Computer Proficiency
Microsoft Office Skills (Word, Excel, PowerPoint)
Other Skills
Business system knowledge (Typing, photocopiers, fax machines, telephones)
Hard working, honest, enjoys helping and communicating with people.
Easy going and able to adapt to a new working environment, acceptable to change
Can communicate using sign language
Education
Graduated January, 2011
Agora Cyber Charter High school –Wayne, Pa.
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