Sales & Operations Manager
Resume:
RICK WALTER
Coquitlam, B.C. V3E 3K7
v2b4yq@r.postjobfree.com
Website http://ca.linkedin.com/pub/rick-walter/22/b0a/37a
OBJECTIVE
Seeking a challenging career with a progressive organization to utilize my skills, abilities and education that will allow for my professional growth within the company
SPECIALTIES
Entrepreneur, Result Driven, Problem Solving, Account Manager, Cold Calling, Business Development, Improve Market Share, B2B Sales, Government Sales, Financing, Outside Sales, Project Management, Lead Generation, Purchasing, Negotiating
CAREER SUMMARY
Dedicated, well-organized professional with 25 years experience in Sales and additional expertise in Customer Service Management and Purchasing.
Well-developed communication and problem solving skills with the ability to resolve difficult situations under adverse conditions. Thrives in a fast-paced,
deadline-driven environment. Self-motivated, creative, personable business professional who demonstrates a proven history of accurate work, excellent
team-building skills with a keen ability to meet and/or exceed performance targets.
SKILLS SUMMARY
Sales
Professional presentations
Written correspondence
Problem Solving
Report preparation / analysis
Computer savvy
Management Customer service
Teaching/Training
Effective time management
Interpersonal skills
Self motivated
Competitive
Creative
PROFESSIONAL HISTORY
Unisource Canada Inc. 1981 – 2010
Annacis Island, New Westminster, B.C.
Supply Systems Sales Representative (2008 – 2010)
Proven track record of sales and gross trading margin growth through vendor cost reductions
Developed and managed account base, utilizing a solution-based selling model
Identified customer needs and satisfied those needs with suitable products, services and solutions, prospect cold calling and follow-up
Customer Service oriented / problem solving / solution driven / customer satisfaction
Developed excellent knowledge of the industry and products (supply systems, corrugated packaging, industrial supplies , facility supplies and safety supplies)
Customer Service Manager/Purchasing Coordinator (2006 – 2007)
Improved depiction and level of customer service for both Fine Paper and Supply Systems through planning and managing group meetings (23 employees)
Planned and implemented procedures for Supply Systems’ Customer Service professionals, which are being used presently
Contributed to the hiring and restructuring processes
Planned and executed the reduction of slow moving inventory by $800,000.00
Created new product codes, maintained and solved inventory discrepancies and processed claims for role as Fine Paper Purchasing Coordinator
Reduced cost on incoming freight
Fine Paper Sales Representative (1986 – 2006)
Proven track record of sales and gross trading margin growth
Developed strong relationships with accounts and members relating to positive outcome
Identified customer needs and satisfied those needs with the best product and service mix
Customer Service oriented / problem solving / solution driven / customer satisfaction
Planned/prepared and presented group presentations of product to company Sales Representatives
Demonstrated strong problem solving skills by satisfying the unique needs of each customer
Developed excellent knowledge of the industry and products (fine paper products, boards, coated, uncoated, PCNB, etc.)
Fine Paper Customer Service Supervisor (1984 – 1986)
Supervised and empowering 6 employees and improved customer service techniques through discussions with customer service members
Contributed in the hiring and restructuring processes
Performed all duties related to customer service
Paper Shop Sales and Marketing (1981 – 1984)
Launched new business in Vancouver Cash & Carry building, bringing revenue from $0 to over $1.75 million in 2 years
Achieved sales and gross profit mainly through telemarketing
Demonstrated ability to handle sensitive and confidential information through experience working with credit information
EDUCATION AND PROFESSIONAL DEVELOPMENT
University of British Columbia
Faculty of Commerce and Business Administration
Diploma in Marketing and Sales Management (3 year)
Unisource Canada Inc.
Internal Training
Customer Care Program
AWARDS AND RECOGNITION
Unisource Canada Inc.
2008 Master of Excellence
Recognition and monies for exceeding Sales, Gross Profit, Size of Order and Web orders by a percentage
Rick Walter
v2b4yq@r.postjobfree.com
LinkedIn http://ca.linkedin.com/pub/rick-walter/22/b0a/37a
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