Management Human Resources

James P. Cronin

**-** ******* ****** ****, Middle Village, NY 11379 908-***-**** • ******@*****.***

I am a leader with a proven track record of delivering successful firm-wide technical solutions for business needs, I have years of experience in team building and delivering bottom-line results in Business Analysis, Systems Analysis, Operations, Business Continuity, Procurement, Project Management, Help Desk Support and Network Services.

Using a hands-on leadership style with excellent communication skills to implement relevant solutions and continually drive focused teams towards performance excellence, streamlining operations and leading projects to fruition.

PROFESSIONAL EXPERIENCE

September 1997 to April 2012 Frank Crystal & Co., Inc (New York, NY)

Director of IT March 2000 to April 2012

LAN Manager September 1997 to March 2000

Frank Crystal & Co., Inc., one of the largest independent full-service insurance brokers in U.S. providing solutions in risk management and employee benefits solutions to a wide spectrum of industries and disciplines.

• Project Management, Business Analyst, Application Management and Systems Analysis (SDLC)

o Review business needs with stakeholders

o Application Development (hardware & software), work flow process, schedules, budgets

o Procure software, hardware and personnel

o Deploy application and train staff

• Business Intelligence systems

o Integrated Data from 3 Main Systems

o Adhoc queries/reports (SQL, MS Access, MS Excel)

o Creation of self service portal (Crystal Reports, MicroStrategy)

o Automated reports (daily, weekly, monthly)

• Lead a team of professionals overseeing 10 locations and providing:

o System Administration: File and Print, Email, Network Security (VMWare)

o Desktop Support and Help Desk Management (Spice Works, KACE, MSOffice)

o WAN/LAN administration, design and operations (VPN, MPLS, WAAS)

o Manage and Execute eDiscovery for the legal department

• Employee recruitment, reviews and retention

• IT annual budget creation, presentation, and oversight

• Cultivate vendor relations, management and contract negotiations

• Business Resumption planning and testing for computer operations

• Communications for the company (Intranet), data, voice, phone systems and video.

• Equipment acquisition/procurement and lease management

2011 - 2012

Managed several corporate projects to completion, improving firm efficiency and fiscal performance.

• Small Client Migration: review and identify clients that were below corporate threshold and then migrate those accounts to an independent solution with another company.

• Print Managed Services: Vendor review and management of an outsourced solution, reducing equipment (copier, faxes, and printers) and costs.

• Account Status reporting: upgraded PRISM with increased automation and user functionality.

2010

Upgraded BI system from Crystal Reports to MicroStrategy.

• Migrated 80% of the report systems within the first 2 weeks

• Created new reports used by management and the general staff (10% productivity increase)

2009

Introduced and executed several cost saving programs within the firm:

• Managed from concept to execution software deployment for corporate training, client meeting and webinars. This resulted in savings in new employee on-boarding process, travel, and assisting with corporate branding.

• Negotiated with financing company for discounted rates and purchase of computer equipment.

2008

Introduced a new corporate training regime within the company, which resulted in an increase in user performance.

Managed the IT responsibilities in regards to the relocation of 5 offices over a 12 month period, worked with management and the user community to resolve all issues.

Negotiated with telecom vendor to obtain discounts on service which resulted in a savings of $30,000 a year.

1997 - 2012

Responsible for testing, modifying and enhancing the company’s protocols and procedures. As part of a team, recommended and executed a transition into a new environment with a cost savings of over $50,000 a year.

June 1996 – September 1997 Thomas Publishing (New York, NY)

Computer Support Specialist

Thomas Publishing is a private, family-owned and operated company connecting buyers and suppliers of industrial equipment across all sectors, using several forms of media (Paper, DVD, and Internet).

• LAN Administration

• Help Desk Support

• DBA – Foxpro/MS Access

• PC/MAC systems

December 1993 - June 1996 Mutual of America (New York, NY)

HRIS Specialist

Mutual of America Insurance Company providing pension and retirement-related products, programs and services.

• LAN Administration

• PC support of Human Resources, Payroll and Executive Information System

o MS office, DBA, Q&A

o Hardware/Software Support

• Analysis of user needs and design necessary systems, databases, queries and subsystems

o System Automation: System automation of the yearly bonus program.

• Database integrity and statistical analysis

EDUCATION

St. John’s University New York, NY

BS in Computer Science May 1990

Minor in Mathematics

MBA in Quantitative Analysis December 1995

(Computer Information Services)

TECHNICAL SKILLS/HARDWARE

MS Office (advanced MSaccess and Excel), HP Hardware (Servers, Printers), Dell PC’s, HTML, Video Equipment (Polycom), Telephony Systems (Cisco, Avaya), Relational Database, Crystal Reports, HRIS Systems (Abra, OrgPlus)

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