Operations Manager/ Catering Manager

Sharon Lee Simmons

**** ******** ****

Hedgesville WV 25427

home 304-***-**** cell 304-***-****

**********@*******.***

Employment

Shepherd University Catering Director

PO Box 3210 11/2003 - 6/2009

Shepherdstown, WV 25443

Shepherd University Food Service Supervisor

PO Box 3210 08/2002 - 11/2003

Shepherdstown, WV 25433

Hagerstown Canteen District Food Manager

10500 Governor Lane Blvd. 04/1997 - 01/2002

Williamsport, MD 21795

Department of Veterans Affairs Cook Foreman

510 Butler Ave. Route 9 11/1993 - 10/1994

Martinsburg, WV 25401

Eastern Regional Jail Food Service Director

1406 Charlestown Road 08/1989 - 11/1993

Martinsburg, WV 25401

Education

1977 - Martinsburg High School

1988 - 1992 Shepherd University ( part time) 18 semester hours

1998 - University of Florida

Gainesville Florida

Dietary Manager training program

2009 - ServSafe Certification

National Restaurant Association

Certificate No. 6369261 Exam Form No. 4440

Work Experience

Catering Director

Shepherd University

Booked, organized, staffed, decorated and billed for catered events on and off university campus. Consistently increased revenue for catering sales by 18,000 to 20,000 yearly. Events ranged from 200 person wedding banquets to sit down served private dinner parties. Personally booked events by phone or email and maintained event calendar using Microsoft. Met with customers for event details. Responsible for training, scheduling and evaluating full, part time and student employees. Developed PIQ’s for student lead positions and increment levels. Increased student employment retention due to PIQ development. Ordered/purchased food, equipment, supplies, uniforms and linens needed for catering services and dining hall. Drove state van or vehicles to deliver catered events. Loaded and unloaded equipment, supplies and food for catered events. Worked as closing supervisor in the dining hall monthly and when other supervisors were absent. Had weekly management meetings with dining hall director and supervisors to discuss upcoming events and or dining hall. Maintained a state issued credit card and reconciled monthly for purchases in dining and catering services. Calculated and totaled customers bills, followed up on unpaid bills, maintained file retention on completed events, for at least three years. Followed WV State Health Department regulations and ServSafe standards when preparing, holding and serving food. Designed fresh flower arrangements for catered events. I paid special attention to details when catering events; using colorful materials, elevations, fresh flowers and vines. Ability to quickly adjust to changes. Instilled respect, responsibility and ownership in employees and students by working with them to help them achieve.

Food Service Supervisor

Shepherd University

Supervised 15 to 20 people in the preparing and serving of evening meals and closing of the dining hall. Closed out register and recorded sales for daily deposits. Recorded number of meals served for evening meal and daily total. Responsible for locking and securing the facility nightly. Developed a daily/weekly cleaning schedule for employees. Worked with other management team members to create rotating 3 week cycle menus, adjusted food production needs to meet number of meals served. Developed recipe books according to 3 week cycle menu. Adjusted food production and menus based on leftovers and or student suggestions and requests. Worked with team members to plan menus. organize and decorate for monthly theme meals in the dining hall. Scheduled trained and evaluated dining hall employees and students. Ordered / purchased and received supplies and equipment needed for dining services. Work with vendors and contractors to maintain equipment and machines in dining services. Maintained a state issued credit card and reconciled monthly for purchases. Have a good working knowledge of state procurement procedures and purchase order requirements.

District Food Manager

Hagerstown Canteen

This was a contract food and vending service company. I drove a company car and was responsible for over all operations of ten to thirteen contract cafeteria accounts in business in WV, VA, MD, and PA. Accounts calculated monthly inventory and profit and loss reports. Responsibilities included; hiring and training employees; menu pricing; helping unit manager on operation issues or problems and giving them the tools or training to help them achieve as a unit manager. Worked hands on and replaced managers in their accounts while they were sick or on leave. Met regularly with clients to maintain good customer relationships in each account. Developed Material Safety Data Sheets- MSDS forms book for every account, and provided training on usage and Right To Know Laws. Developed forms and logs for maintaining and training on use of equipment in each account. Conducted exit interviews on employees or managers when leaving company to help with retention of staff. Ability to work independently and set goals for accounts to achieve profits. Knowledge of laws applicable to employment, EEO and harassment.

Cook Foreman

Department of Veterans Affairs

Supervised, scheduled and evaluated 8 cooks ranging from WG 04 to WG 08’s in dietetics services. We served approximately 700 patients per meal; of which there were about 26 modified diets, 450 hospital patients and about 250 served cafeteria style in the domiciliary. Developed new recipes for a new computerized recipe management system. Trained employees on how to use new system. Placed food and produce orders as needed for service to patients. All products and food ordered had to be purchased through an approved vendor with a contract. Worked with purchasing department on specifications of required food, supplies and equipment. Developed written specifications for new equipment needed to purchase . Worked with dieticians daily, taste testing patients foods to be served for quality, and on patient diets and food choices. Wrote training specifications on current equipment and trained employees on how to use equipment. Conducted in service training on EEO and sexual harassment for dietetic employees. Followed current WV health Department and JCAHO requirements for preparing and serving food. Supervised in the domiciliary and worked directly with patients when needed.

Food Service Director

Eastern Regional Jail

This was a contract directors position. I worked for three years under Corporate Canteen Services and one year under Szabo Correctional Services. When first employed, the jail was less than a year old. All duties were accomplished on site at the Eastern Regional Jail kitchen. Totally responsible for: food ordering receiving, weekly inventory, weekly profit/loss reports and documentation, food cost, meal production reports, preparation and pull sheets, recipes, safety and sanitation inspections and documentation reports, state billing for inmates, recording and depositing of state checks for meals served, state commodity inventory, fiscal budgets and quarterly client reports. Hired, trained and supervised employees as well as inmates working in the kitchen. Wrote policy and procedures for food service operations within the jail. Attended many state required in service trainings. Worked with inmates to start and grow a garden at the facility. Consistently scored in the high 90’s on yearly WV Health Department inspections. Trained my replacement for my maternity leave. After my return, we traveled to Flatwoods WV, to open a new jail kitchen .We worked together through opening and starting operations for the new facility that she would manage. Ability to work independently with only quarterly visits from my district manager. Ability to help employees transition from one contract company to another, literally overnight.

Continuing Education

2009 - CPR & AED Certification #072011

American Heart Association exp 3/19/2014

2003 - How to Handle Difficult People

6 hours continuing education

1995 - Power of People: Building Effective Teams

6 hours continuing education

1994 - Communicate Your Way to Success

6 hours continuing education

References

Monica Lingenfeltner Shepherd University Foundation Office Director

Phone: 304-***-**** ********@********.***

Julie Siler Shepherd University Alumni Office Director

Phone: 304-***-**** ******@********.***

Michelle Payne US Coast Guard Legal Admin. Specialists

Phone: 304-***-**** home 304-***-**** work

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