Customer Service Manager

Michelle Chipps 913-***-****

**** ** *********** **

Kansas City MO 64119

Qualifications Summary

Administrative professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and commited to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively.

Capabilities include:

- Customer Service & Relations - Accounts Payable / Receivable

- Word Processing & Typing - Filing & Data Archiving

- General Accounting - Office Equipment Operations

- Computer Operations - Problem Solving

- Telephone Reception

Experience Highlights

Administrative Support

- Performed administrative and secretarial support functions for a large optical manufacturer. Coordinated and managed multiple priorities and projects.

- Scheduled appointments and maintained accurate, up-to-date confidential client files.

- Assisted with general accounting functions, provided telephone support, investigated and resolved billing problems, managed, trained, and supervised staff, as well as working in sales.

Customer Service & Reception

- Registered incoming patients. Demonstrated ability to maintain composure and work efficiently in fast-paced environment while preserving strict confidentiality.

- Managed customer relations and provided exemplary service to all

customers.

- Walked customers through the whole experience giving detailed

Information in regards to any questions.

Management and Supervision

- Promoted rapidly from Visual Activity Technician and Front Desk clerk to

Assistant Office Manager at a large optical store. Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints.

- Participated in staff recruitment, hiring, training and scheduling.

Employment History

- Diagnostic Imaging Center, KCMO, Medical Records Clerk

- Professional Eye Care, KCMO, Visual Acuity Technician / Front Desk Clerk

- America’s Best Contacts and Eyeglasses, Omaha, NE, Optical Manager

Community Involvement

- Commited in community service. Volunteer history includes working in

Soup kitchens and working with the elderly.

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