Manager Sales

Jamie Ford

**** ********** ****

Cincinnati, OH *5255

Home 513-***-**** - Cell 513-***-****

E-Mail: ******@****.***

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Profile:

• Results oriented

• Operational focused

• People development driven

• Training oriented

• Deadline oriented individual

• Customer focused

• Strong relationship skills

• Profitability driven

• Organized

• System oriented

• QA driven

Operations Manager/Franchise Business Consultant

A tenured results oriented business leader with the ability to develop and motivate, to obtain superior results. Experienced in all aspects of sales building, customer satisfaction, operations excellence and profitability. Excellent relationship building, planning, organization and follow up skills.

Wendy’s International District Manager 01/11 – Present

Responsible for district consisting of 8 locations within a developing area

• Oversee all daily operations of all locations

• People development, from crew to shift manager, to hiring and continued development of all levels of management for future locations

• Accountable for District Budget for all locations (volume from 1.2m to 2 m in annual sales)

• Daily weekly meetings to discuss metrics, conduct monthly business reviews with Team

• Opened two new locations one in November 2011 and one in January 2012

• Coach and train GM’s to evaluate their business through use of on line information

• Conduct monthly meetings for GM, RM, SS, for continued development

Dunkin Brands Operations Review Manager 8/ 2005-10/10

Responsible for Territory consisting of 365 locations with a 5 state radius

• Conduct Quality QA audits, while coaching on processes and systems within the locations and available through the Brand

• Working collectively throughout the Franchisee community and within Dunkin Brands to ensure proper training and information of standards.

• To coach on corrective actions being taken towards compliance with company policies and standards.

• Coached franchisee’s, managers and team members to learn to assess their own restaurant to impact the business on a daily/monthly basis. Impact was cleaner, better managed, establishments with a more customer focus

Dunkin Brands Operations Manager 2005-2010

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