Customer Service Front Desk
Resume:
Orlando Florida ***** Phone 407-***-****--Cellular 407-***-****
E-mail *******@*********.***
Helaine Pursifull
Objective Excellent Personal and Customer Service
Education 1980-1981 American VI Cosmetology School, Louisville, Colorado
Cosmetology
1984 Longmont Learning Center, Longmont Colorado
Bookkeeping
1989 Career Training Institute, Orlando Florida
Phlebotomy
Walt Disney World
Grand Floridian Resort and Spa
Concierge
Assist with guests with their dining reservations, checking in/checking out
Resort guests –folio inquiries, transportation questions on Walt Disney World area, and transportation on all property. Selling park tickets, and upgrading tickets and suggestions on what parks to visit and for the appropriate days for their stay.
Walt Disney World
Boardwalk Resort
Concierge
This is a resort that accommodates both renters (Disney Vacation Club)
And regular resort guests. The vacation club resort sides, these are owned by the vacation club members where they use their points to pay
For their rooms, and the opposite side of the resort is cash basis for the other resort guest.
We sold tickets to all guests, and upgraded tickets for everyone, and made dining reservations and made any guests feel at home, because a
Vacation club resort is considered a Home Away From Home.
Walt Disney World
Pop Century Resort
Concierge
This is one of the value resorts on property. All guests are treated equally. We accommodate to all the availability of dining reservations, and purchase of tickets, upgrade tickets, transportation questions for the Walt Disney property, and transportation to other areas, example, outlet malls, Universal Orlando, and any other questions that can be helpful to make their stay the best they can have.
Opening Team
Bay Lake Tower
Contemporary Resort
Front Desk
Checking in/Checking Out all guests. Any questions concerning the folios, maximo amenities that they may need, and answering all questions pertaining to the particular resort and all property. Any issues answered appropriately and efficiently.
Walt Disney World
Resort Call Center
Assist all guests with getting room assignments, maximo
Various needs for themselves or their rooms, assist with
All information regarding parks and resorts at Walt Disney
Property. Answer all questions and concerns and speak
With operations support and Arise to help and assist all
Guests with all concerns and needs.
Work experience
Convergys
Call Center
AT& T account
To assist with the customers bills, plans, rates, and all possible trouble
Shooting to better help the customer. To fix their problem or question
Rapidly and to succeed with their operation of the wireless phone.
To excel with customer service
Sprint
Call Center
Customer Care Retention
Assist Customers/Consumers with any issues they may be having
With their Wireless phone
To assist and educate to rectify the matter, with either new plans
New phones, new pricing, billing issues, and fix it for their to keep
Them as a valuable customer
Walt Disney World Vacation Club
Celebration, Florida
Vacation Club Advisor I
Guest service with information in regard to setting up their vacations,
Using their points that they have purchased and making resort reservations for their rooms, dining reservations for either on Disney Property or off – selling of tickets to the parks, special event tickets,
Special event experiences for Grand Gatherings, arrangement for transportation to and from resorts, airlines reservations and pickup from the resorts
Port Orleans Resort
Concierge
Lake Buena Vista, Florida
Advanced ticket purchases for the four parks, dining reservations for the guests whether staying on or off property. Setting up their accounts and any issues they may have with their folios. Information regarding park times and special events. Making their stay comfortable and pleasurable.
Polynesian Resort
Front Desk/Concierge
Lake Buena Vista, Florida
Responsible for Checking In/Checking Out Guests to the resort. Giving directions of room assignment area.
Correcting any housekeeping issues, and make them feel as this was their second home.
Courteous and outstanding guest service
Port Orleans Resort
Merchandise Store Cast Member
Lake Buena Vista, Florida
Responsible for Outstanding Guest Service
Location Trainer, Trainer for all new cast members coming into merchandise areas at Disney University
Resort facilitator for Safety in Motion
Key carrier and responsible for the managers’ fund
Assist with inventory replenishment
Work with guests in locating packages and package issues
Working at all the various locations at Disney
Received eleven (11) Fanatic Awards for Outstanding Guest Service and extending myself to see that Guests all have “Magical” vacations
Accreditations and licenses Cosmetology License
Accounts Receiveable/Accounts Payable
Phlebotomy
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