Sales Manager

SENIOR VICE PRESIDENT REGIONAL DIRECTOR

Focus: Business Development

QUALIFICATIONS PROFILE

Highly compassionate, goal-driven, and self-initiated executive, with extensive years of experience in various fields, including loans and insurance, mortgage and real estate, capital financing, and banking processes. Competent in achieving both the customers’ and corporate objectives. Possess comprehensive background in regulatory compliance, major account handling, profit and loss (P&L) management, budget and payroll administration. Adept at working with Board of Directors and other Senior Executives, corporate development teams and clients in developing and implementing local and corporate business strategies; building departmental functions in organizations with formal and non-formal structures; designing and implementing the best suitable practices and standard operating procedures; implementing highly effective and strategic marketing campaigns and in promoting open, interactive communications across the organization. Thrive at developing effective solutions in diagnosing issues, evaluating trends and risks, as well as driving new initiatives across multiple channels.

Implementing a clear “Chain of Command” in order to best service and prioritize clients’ escalation needs as well as the overall management of staff. Bilingual in English and Persian.

AREAS OF EXPERTISE

• Associate/Talent Growth: Providing coaching, mentorship, and developmental guidance to Associates in order drive productivity and develop new business referral sources.

• Business Integration: Working across lines of business to increase mutually beneficial opportunity for our customers, Associates, and shareholders.

• Purchase Prioritization: Providing coaching and mentorship to Associates in order to drive purchase related business.

• Market Leadership: Being a highly visible leader in the marketplace, engaging with community stakeholders, and driving business back by bringing all the disparate pieces

together.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA HOME LOANS AND INSURANCE

VICE PRESIDENT: HOMES LOANS MANAGER VACAVILLE, CA OCT 2010–PRESENT

• Perform a series of human resource functions, from recruiting through coaching and training the team of Senior Mortgage Loan Officers, Sales Managers, and supporting fulfillment teams to supervising Banking Centers Mortgage Sales Divisions.

• Apply effective motivational factors to motivate the Sales Team to deliver performance beyond company’s expectations and above established goals to successfully surpass Regional and Divisional objectives.

• Dominate the local market by expanding business as defined by the Regional Sales Executives and formulated referral contacts within each given local market.

• Effectively resolve problems affecting clients’ needs and escalation issues, associates, such as personnel compensation.

• Minimize overall expenses while increasing returns through highly focused and effective marketing campaigns; administer the sales offices profit and loss (P&L) in adherence with financial guidelines.

• Ensure attainment of goals through overseeing pipeline for all originated loans.

• Deliver outstanding customer service and timely closing of transactions by providing keen oversight on all activities of the sales force and the supporting fulfillment teams to include Underwriters, Processors, Auditors and Closers.

• Sustain constant communication with customers and business partners, along with instigation of continued and improved business development activities to establish new relationship and cultivate existing relationships.

• Align staff activities to regulatory policies and guidelines set by the government and Bank of America.

• Play an integral role in leading the development of a business alliance with a major international realty firm, with annual sales of more than $2B, generating $350M–$400M capture rate annually.

ABSOLUTE ALLIANCE, INC. – MORTGAGE AND REAL ESTATE FIRM

BRANCH SALES MANAGER SACRAMENTO, CA JUN 2008–SEP 2010

• Employed leadership expertise in managing sales, marketing, recruiting, and business development initiatives.

• Directly supervised approximately 10 senior loan consultants and real estate agents.

• Successfully achieved $25M and $15M annual loan volume in 2008 and 2009 respectively.

BRANCH SALES MANAGER

CHULA VISTA/CORONA/ANAHEIM HILLS/LONG BEACH/THOUSAND OAKS, CA MAR 2006–MAY 2008

• Effectively managed five branch offices; gained an average of $90M total monthly loan volume.

BRANCH SALES MANAGER ANAHEIM HILLS, CA JAN 2005–FEB 2006

• Administered 75 loan consultants and 12 real estate agents; acquired $50M monthly loan volume.

SPECTRUM CAPITAL FINANCE – RETAIL MORTGAGE COMPANY

BRANCH SALES MANAGER LAGUNA NIGUEL, CA APR 2003–DEC 2005

• Proficiently utilized Lending Tree Internet leads in handling and closely monitoring client information.

• Provided assistance in establishing a retail mortgage company; assumed full responsibility in hiring and training senior loan consultants.

• Expertly developed new client base for purchase and refinance market; carried out strategic marketing and sales campaigns targeting current and new potential clients, as well as professional trades, such as realtors, builders, certified public accountants, physicians, and teachers with special incentives and flexible guidelines to satisfy clients’ needs.

• Fostered and cultivated a team relationship among loan consultants, processors, underwriters, and other support personnel within the company to expedite processing times and funding of loans.

• Directly supervised 25 senior loan consultants, with acquired monthly loan volume of $60M.

• Successfully produced an average of $4M monthly loan volume.

BANK OF AMERICA

SENIOR LOAN OFFICER LAGUNA NIGUEL, CA FEB 2002–MAR 2003

• Designed programs to cultivate client/bank relationship, offering diverse financial services along with mortgage needs.

• Established extensive realty referral network nationwide; developed loyal customer base by providing excellent follow-up and follow-thru with borrowers; successfully turned in complete loan packages.

• Formed high quality lead generation sources and devised a database of qualified borrowers for both purchase and refinances market.

• Gained full knowledge of loan products and various loan origination programs.

• Streamlined processes for qualifying existing bank clients through implementation of marketing campaigns.

• Funded $3M to $4M monthly loan volume consistently.

• Awarded as Top Honor for Loan Officer of the Month and Top Honor for Loan Officer of the Quarter.

EARLIER CAREER

CHASE MANHATTAN/JP MORGAN MORTGAGE

JUNIOR LOAN OFFICER NEWPORT BEACH, CA 2000–2002

REICO-REAL ESTATE INVESTMENT FIRM

PROJECT MANAGER STANFORD, CT 1996–2000

EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

California State University Fullerton, CA

NATIONAL MORTGAGE LICENSING SYSTEM (NMLS) CERTIFIED: JUN 2011

New York School of Real Estate White Plains, NY

CONTINUING EDUCATION

Harvard School of Business Bank of America

PROFESSIONAL AFFILIATION

The Sacramento Board of REALTORS

ACTIVITIES

United Way Red Cross Amnesty International

Society for the Prevention of Cruelty to Animals (SPCA)

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Microsoft platform Encompass and Calyx Point Mortgage Origination Software

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