Consultant/Trainer

Heidi Y. Rhodes

FALLBROOK, CALIFORNIA ***** 760-***-**** ******.******@*****.***

Qualification Summary

I am a business professional with over 15 years of knowledge in applying laws, rules, and regulations, including social service programs. I have participated in the change management, training, and implementation of a $240 million automated welfare system. As a business analyst my experience includes writing systems requirements, testing, joint application design sessions, development and delivery, business process analysis, and systems implementation. Through my experience as a business analyst, trainer/implementation specialist, tester, and eligibility worker, I am skilled in assessing, educating, training, and collaborating with all levels in an organization. I am an effective communicator with strong writing and analytical skills, adept at problem solving and root cause identification. I have the ability to interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data.

Technical Experience

Professional Experience

Microsoft Office, Peoplesoft, Learning Management Systems, C-IV, CalWIN, HRIS and IMAGE NOW software systems.

September 2011-January 2012

Actium Consulting

PO BOX 4631 Eldorado Hills, Ca. 95762

Business Analyst

Assisted the Commonwealth of Kentucky on a three month project to identify system requirements and write a Request for Proposal for a new computer system and business processes to address the requirements of the Affordable Care Act.

Researched and analyzed the federal requirements of the Affordable Care Act.

Researched and documented efforts by other states to meet the requirements for the Affordable Care Act

Facilitated Joint Application Design sessions to identify system requirements for a new Medicaid computer system

Wrote system requirements and proposal materials.

October 2010- July 2011

Arbor Education and Training

1750 5th Ave. 2nd Floor San Diego, Ca. 92101

Employment Case Manager

Assisted the County of San Diego to ensure the employment-seeking requirements for cash aid were met.

Researched, designed, and implemented individualized self-sufficiency plans for participants based on Federal and State regulations.

Developed, tracked, and updated spreadsheets based on predetermined criteria for county and state reports.

Facilitated orientations for new participants and assessed their eligibility for the program.

June 2009- July 2010

Solutionswest

2020 L Street Suite 310 Sacramento Ca. 95811

Systems Trainer/Tester/Implementation Specialist

As part of a $240 million effort, the C-IV System was implemented in 35 counties over a twelve month period. The C-IV System is a fully integrated, web-based information system designed to manage the data for 12 major social service programs and replaced the Interim Statewide Automated Welfare System (ISAWS) Consortium software.

Systems Trainer:

Conducted system training of 32 customized courses on the C-IV automated system for social services employees.

Facilitated web based training in a simulated training environment to review the C-IV system processes and conducted readiness assessments, evaluated results and presented findings.

Facilitated change discussions during the training and captured follow-up information for the county.

Interacted with the project team to integrate change management decisions into training delivery.

Interfaced with the management to handle training questions and concerns and assisted departments with enrollments for required training.

Involved in the continuous maintenance and improvement of existing training materials based on updates, quality results, surveys, and evaluation results.

Identified resistance and performance gaps, and worked to develop and implement corrective actions.

Tester

Tested new IMAGE NOW and Web Based Training materials and documented the defects and errors.

Reported and corrected technical issues within the software system.

Implementation Specialist

Monitored progress of cut-over activities, including verification of their converted data.

Provided post go-live departmental monitoring and support and designated as on-site Imaging Specialist.

Assisted departments with the interpretation and application of new/changing business processes and procedures and offered constructive options.

Produced project reporting and tracking documentation and identified, documented and implemented best practices from each wave of the project.

Assisted departments in modifying staff security roles.

May 2007 – February 2009

Acushnet

2819 Loker Avenue Carlsbad, CA 92010

Buyer

Purchased all materials, repairs and operating supplies utilizing Peoplesoft software application.

Prepared Request for Proposals (RFP) for Vendor Managed Inventory programs and conducted financial and risk analysis on companies responding to the RFP.

Analyzed RFP responses and financial data, compiled and prepared reports and presented the results before upper management.

Trained co-workers on PeopleSoft applications to comply with purchasing policies and procedures and contributed to the ongoing functionality, development, and design of PeopleSoft.

February 2001– January 2007

Deutsch

250 Eddie Jones Way Oceanside Ca. 92054

Planner

Researched, analyzed, and determined quantities of raw materials, components, tooling and gages for electrical connectors within the Hermetics Division.

Interacted with various levels of management to ensure billing and scheduling timelines remained on track. Completed research and inventory projects as assigned.

Buyer

Purchased all raw materials and operating supplies for electrical connectors within the Hermetics Division.

Sought out, developed, and maintained reliable sources of suppliers and negotiated exclusivity with suppliers on select materials.

Compiled various cost analysis data, maintained the status of outstanding orders and analyzed reports to verify costs, product quantities and due dates remained accurate.

Employee Services Representative

Assisted the HR manager in the operations and business processes of a large manufacturing plant.

Maintained and updated employee electronic and hard copy records/files and responsible for resume and applicant tracking.

Facilitated annual employee training and management on hiring, terminations, and harassment and safety practices.

Assisted with the maintenance and updates of Human Resources Information System.

Resolved employee payroll and benefit issues.

Recruited, screened, interviewed, and recommended prospective individuals for employment.

Administered, processed, and maintained company benefits programs

July 1986-June 2000

County of Monterey

Probation Officer II

Researched, analyzed, and applied appropriate laws, regulations, and enhancements for the preparation of writing court ordered reports and presented them before the court.

Implemented an inmate tele-conferencing program, trained the designated users, and tested updates of the inmate tele-conferencing program within a testing environment.

Employment Training Worker III

Assessed program participants and developed complex plans leading to self-sufficiency through the Greater Avenues for Independence program

Designed and facilitated a job workshop curriculum for participants to become employed.

Researched, interpreted, and implemented welfare rules and regulations to comply with Federal and State guidelines.

Eligibility Worker II

Analyzed, interpreted, and applied rules and regulations governing eligibility determinations for Medicaid, SNAP (Food Stamps) and TANF (Cash Aid).

Determined initial and ongoing eligibility for TANF, Medicaid, and SNAP programs.

Maintained accurate and systematic records and met State and Federal deadlines.

Education/Certification

Certificate, Software Trainer, Solutionswest

Bachelor of Arts, Developmental Psychology

University of California Santa Barbara, Santa Barbara, CA

Associate of Arts, Psychology,

Monterey Peninsula College, Monterey, CA

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