Administrative Assistant Customer Service

ANNE MARIE MARTINEAU ** Jeffrey Street Methuen, MA 01844 Tel. 978-***-**** v1b5si@r.postjobfree.com

SUMMARY:

Data Entry support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Current Notary Public since 1980’s.

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HARDWARE

• IBM P/C, 36

• H P 3000

• VAX PDP-11

SOFTWARE

• Lotus 1-2-3

• Sure Path

• Internet/Intranet

• dBase IV

• Sap

• Ask Man Man

• Lotus Notes

• Pointman

• Comp Acct

• Os/Warp2

• MS Soft98/2000

• Excel

• Loyal work ethic

• Highly organized

• Conscientious

• Team player

• Customer oriented

• Highly motivated

• Multi-tasked

• Type 35 wpm

• Eager to learn

EXPERIENCE

Potpourri Group 10/2011-12/2011 Chelmsford, MA

Customer Service Representative

• Place catalog orders

• Assist in resolutions to problems with orders

Atria Marland Place 04/2011-present North Andover, MA

Receptionist-Per Diem:

• Opening or closing phone system, intercom system, front door of building as needed per hours related

• Answering a multi-line phone system.

• Sorting mail and newspapers by room number of Residents,

• Maintaining log books for Residents such as: Transportation, Events, Personal appointments, Notes.

• Copying and faxing as needed. Updating Activity Board.

Windham Professionals 2009-2010 Woburn, MA

Administrative Assistant/Tuition and Perkins Education

• Retrieve Tuition Pay sheets and distribute to Collectors.

• Retrieve Tuition monies information to provide Rocket Email figures for management.

• Retrieve Tuition monies to provide Daily Cash and Month to Date.

• Retrieve Tuition information from Pay sheets to provide Pay sheets for management.

• Order supplies for office as needed.

• Maintain Collectors Schedule for attendance and various time and attendance records.

Internal Revenue Service Methuen, MA

Extraction Clerk 2009

• Extraction and sorting of 1040 series

• Candling envelopes for possibly missed information.

File Clerk (Government Contracting) 2007 to 2008

• File Clerk duties-Process of fulfilling requests to pull 1040 series tax documents by Document Locator Number including: 1040 series, Electronic filing systems, small documents or Transaction Record. Process includes verification of Social Security Number of 1040 series to a charge out slip which replaces the document until the process of re-filing occurs.

• Batching duties-sorting 1040 series by Document Locator Number.

• Receipt and Control duties-extraction and sorting by various 1040.

Tad Services /Philips Medical Andover, MA

Administrative Assistant 2006

• Modified Warranties.

• Picked up files from various departments for preparation of scanning.

• . Created electronic files into Filenet through SAP and Lotus Notes that included data entry

Kelly Service/Unicare Andover, MA

Administrative Assistant/Credentialing Associate 2006

Verified MD’s, DO’s, and Behavioral Specialists Credentials to be listed in their Health Care Directory and provide Customer Service as needed.

• Sorted and delivered mail as needed.

• Maintained electronic files for given accounts

Kelly Services/Affymetrix Bedford, MA

Administrative Assistant/Document Control Coordinator 2005

• Managed files that contain Specifications, Procedures Validations, ECO's, Drawings of various Classes and Sizes, Inter-company information as well as electronic files through People Soft/JD Edwards.

• Retrieved documents for Customer Service to be copied, proofread and prepared for ECO packages.

• Provided documentation utilizing ISO, FDA AND GMP standards

Spherion /IBM North Reading, MA

Administrative Assistant/Contact Representative 2002-2003

• Contacted customers to verify license renewals.

• Updating accounts through SAP and Lotus Notes.

• Projects as needed.

Putnam Investments Andover, MA

Administrative Assistant/Senior Processor/QC 1996-2001

• Entered properly the Shareholder’s and Broker Operation’s requests for Investments.

• Set up service options (SIP'S, SWP'S, and DDP’S), cash investments, and new profiles for IRA's, ROL'S or REG.

• Performed quality control and mentor for in house colleagues.

Auto-Use Andover, MA

Administrative Assistant 1994-1996

• Handled inventory of incoming repossessed/voluntarily surrendered vehicles.

• Performed administration duties for four managers and collections department.

• Performed customer service duties related to refund research.

Millipore, Corp. Bedford, MA

Administrative Assistant/Document Control Clerk 12/1985-12/1989

• Produced hard copies of invoices and printed computer forms for Microfiche.

• Proofread 150-250 invoices and distributed reports daily.

• Provided customer assistance in person and via phone with use of Microfiche Reader, Collator, Burster.

EDUCATION:

COMPUTER LEARNING CENTER Methuen, MA

Certificate in Computerized Business Systems. A 350-hour advanced program for Software and Hardware.

NORTHERN ESSEX COMMUNITY COLLEGE Haverhill, MA

Associates Degree - Liberal Arts. Additional courses included Typing, Management and Accounting. Office XP (Excel, Access, PowerPoint, MS Word)

COMMUNITY SERVICE:

• Active member of the Methuen Board of Trade since 1980’s

• Active member of Music Ministry in Choir since 1980’s

• Active member of The North Regional Theatre Workshop since 1999

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