Customer service

Jennifer Martinez

**** ********* **. ******, ** *5060

972-***-**** ************@*****.***

Education:

• High Tech Institute Irving, TX Graduated October 2005

Skills and qualifications:

• Vital signs

• Phlebotomy/injections

• Lab Skills

• Proficiency in Microsoft office (word, excel, powerpoint, outlook)

• Intermediate data entry skills

• Exceptional customer service skills

• General office skills

• Accounts payable/receivable

• Lotus Notes – Advanced Comprehension

• Symphony-Reflection Data Base – Advanced Comprehension

• Unity Data Base – Advanced Comprehension

• MC400 Data Base Comprehension

• ABS Comprehension

• FACS Data base

• Meditech Comprehension

• Kronos

Work History:

Managed Health Network (MHN) July 2009 – May 2010

• Inbound and Outbound call center environment

• Lotus Notes usage daily

• Verified members eligibility in ABS, MC400, Unity, and Symphony daily

• Assessments for mental health patients

• Provided referrals for mental health providers in patients area

• Quoted mental health benefits/EOBs for patients

• Employee assistance (EAP) benefits and explanation

• Took assessments for crisis calls

HFC Services Irving, TX August 2007 – July 2009

• Inbound/outbound client water service repair calls

• Payroll services

• Invoice preparing

• Internet research for business products

• Accounts payable

• Accounts receivables

McGraw-Hill Construction and dodge reports Irving, TX October 2008 – January 2009

• Updated dodge net reports daily

• Contacted architects, engineers, owners to obtain bidders list for construction projects currently out for bid

• Contacted architects, engineers, owners to obtain bid results on projects that have been bidden

• ACT! Data Entry

• Client Data Entry

• ERP Data Entry

• Internet research for bid info if it was available through web

Big Lots INC. Irving, TX October 2005 – August 2007

• Customer Service

• Counted total business and completed accounting paperwork daily

• Ran and operated cash register

• Opened and closed business

MacArthur OB/GYN Irving, TX August 2005 – September 2005 (externship)

• Urinalysis/venipuncture/injections

• Vital signs

• Assisted in obstetrical/gynological procedures

• Restocked exam rooms

• Prepared/filed patient charts

• Placed and received calls from patients

Harvey Hotel Irving, TX March 2003 – May 2005

• Customer service in fast paced restaurant environment

• Ran and operated Cash register

• Seated, greeted, and assisted customers

• Held large luncheons (30-50 people)

• Distributed alcohol

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