Customer Service Sales
Resume:
Heidi M. Wiedenhofer
*** ********* ******; Pittsburgh, PA 15202
*****************@*****.***
PROFESSIONAL STRENGTHS
Business Development
Strong Communication Skills
Tolerant and Flexible to Different Situations
Strong Organizations Skills
Self-Motivated
Budget Oversight
Sales Goals/ Action Plans
Staff Training/ Monitoring
Event Coordination/ Planning
Strong Computer Skills
EDUCATION
Robert Morris University, Moon Township, PA
B.A. Communication - GPA: 3.5, Expected May 2012
A.W. Beattie Career Center, Allison Park, PA
Cosmetology Instructor License - GPA: 4.0, June 2005
MANAGEMENT EXPERIENCE
Assistant Administrator, Sports Dome and Miniature Golf, March 2008 - present
ROBERT MORRIS UNIVERSITY ISLAND SPORT CENTER, Pittsburgh, PA
• Assists with daily operations to ensure customer service to its patrons and smooth operation of the facility
• Develop, implement and tends to details related to various programs
• Prepare yearly field rental schedule and assist renters
• Oversee miniature golf including all marketing and staff operations
• Coordinate new staff orientation and training for 12 employees
• Implement new ideas and create new programs and activities
• Design and develop brochures and marketing pieces
• Serve as a liaison between departments throughout the university
• Responsible for social media
• Organize and execute various events and activities for groups of 10 to 600
• Prepare financial reports related to programming
• Manage daily operations at the miniature golf course within a given budget
• Manage daily cash deposits and accounts
• Researched and designed a business plan for the miniature golf course
TEACHING EXPERIENCE
Freshmen and Clinic Floor Instructor, December 2007 - March 2008
PENNSYLVANIA BEAUTY ACADEMY, Pittsburgh, PA
• Created and taught lessons for 100 students daily
• Maintained student records and files
• Gave students oral and written tests, quizzes and projects
• Helped prepare students for state board exams
• Initiated consultations with appropriate individuals, their families and qualified professionals
• Successfully led class in obtaining program objectives and goals
INTERNSHIP
Conference and Facility Services (Sales Department), summer 2011
ROBERT MORRIS UNIVERSITY, Moon Township, PA
• Provided customer service to internal and external clients, vendors and public attendees
• Planned and coordinated various events
• Worked within the KX and RMS programs- input and extract information
• Maintained databases
• Initiated consultations with clients
• Designed and developed marketing pieces and social media
• Prepared contracts and event confirmations
EMPLOYMENT HISTORY
Texture Specialist, Bella Capelli Academy – Monroeville, PA, August 2007 - December 2008
Substitute, A.W. Beattie Career Center – Allison Park, PA, June 2004 - August 2007
CAREER AND TECHNICAL EDUCATION COMMITTEE SERVICE
• Middle States Accreditation– high school and university levels
• Project Bundle Up Committee
• Campus Connections– Girls Scouts of Western Pennsylvania
• Advisory Board– A.W. Beattie Career Center
• Skills USA Mentor
• Wellness Committee
• Staff Development
• Advisory Committee
• Strategic Planning
• In-Service Committee
• Student Activities
AWARDS/CERTIFICATES
• Who’s Who among College Students (2012)
• Robert Morris University Renaissance Award (2012)
• Robert Morris University Distinguished Staff Award (2010,2011)
• Educational Clearances: Act 34, 151, 114
• Occupational Competency Assessment in Cosmetology (2007) (IUP#2023)
• Cosmetology Teacher’s License (2005)
• A.W. Beattie Valedictorian (2004)
• President SKILLS USA(2003,2004)
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