Office Manager/Organizational Consultant

John B, MS

Doctoral Candidate in Organizational Development, Alliant International University

San Diego, CA

v0vf82@r.postjobfree.com

Summary of Professional

A highly effective, internationally experienced and results-oriented professional with over 10 years of business expertise - including HR Service Delivery Design, Payroll Services, and HR Benefits. Proven success in assessing organizational needs and implementing change programs within fortune 500 companies. Extensive experience in performing financial analysis, Human Resources Outsourcing, Strategic Planning, Executive Coaching, Talent Management and Organizational Development initiatives.

Qualifications & Expertise

• Leadership Assessment

• Organization Culture

• Leadership Development

• Project Management

• Organization Assessment

• Performance & Employee Management

• Organizational Theory

• Strategic Planning & Implementation

• Coaching & Development

• Leadership & Management Development

• Consulting Psychology

• Organizational Consulting Skills

• Group Dynamics in Organizations

• Program Management & Development

• Succession & Talent Management

• Work Motivation & Productivity

• History & Systems of Organizational Studies

• International Organizational Development

• Organizational Change & Development

Education & Certification

PsyD, Candidate in Organizational Development Alliant International University (Expected Graduation August 2010)

Graduate Certificate. UNIX/C/C++ WPI (2001)

MS, Counseling Psychology Northeastern University (1995)

Research Assistant Center for the Study of Sport in Society (1995)

BA, Psychology University of Maine (1992)

Experience

The Art Institute of California - San Diego San Diego, CA 2007 – 2008

200-500 employees

Training & Development Coach/Consultant

 Created and implemented extensive talent management programs, specifically providing widespread developmental assessments (MBTI, CPI, & Hogan ) and coaching to middle managers.

 Assessed managers and developed appropriate individual action strategies for goal setting, concentrating on the areas of succession planning and facilitating communication skills with managers/executives.

Insurance Consultant 2004 – Present

 Interview prospective clients to obtain data about their financial assets and analyzed any pre-existing coverage.

 Customize insurance programs to suit individual and business customers, often covering a variety of specialized requirements.

 Advise clients on various types of insurance policies, including Whole, Term, Long-Term Care, Disability, and Dental insurance.

 Develop clientele by networking to find new customers and generated lists of prospective clients.

Business Consultant PaySource. Albany, NY (2005)

 Worked with clients to successfully implement their HR service strategies, outsourcing solutions, payroll services, and administrative functions.

 Managed areas of benefits administration, including benefits orientation, open enrollment, and monthly on site customer service visits by health and dental carrier representatives.

 Provided cost-effective solutions in the areas of payroll, taxes, benefits, government compliance, and other human resource issues facing organizations.

Financial Representative Northwestern Mutual. Albany, NY (2004)

 Created strategic benefit planning in the areas of disability and long-term care for newly formed organizations.

 Provided guidance and innovative solutions for individuals and businesses in the areas of retirement planning, insurance and investment services.

 Generated effective solutions for clients related to estate planning, business planning, education - funding and employee benefits.

Account Executive AON (Worksite Solutions). Latham, NY (2003)

 Conducted sales presentations for high-volume clients and performed in-depth business to business consultations.

 Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance.

 Targeted qualified new prospects and developed comprehensive presentations to meet organizational needs.

Senior Consultant Worcester City Hall, Budget Office. Worcester, Mass 2002 – 2003

 Served as project manager and implemented a city-wide computerized system, resulting in a 15% increase in productivity in departmental operations.

 Converted manual systems to automated systems utilizing VBA programming codes and improved procedure processes for senior analysts.

 Instructed Senior Analysts concerning automated reports, relevant encoding issues, and provided technological solutions.

 Advised the Budget Director with issues regarding data consolidation and demonstrated effective technical support to the Budget Dept.

 Served as a liaison between the Budget Director and other chief government executives.

 Highly trained and skilled in processing vital and confidential information.

Membership Organizations

American Psychology Association (APA), Division 14- Society of Industrial/Organizational Psychology (SIOP), Society for Human Resource Management (SHRM)

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