Assistant(Pessonal,Administrative,Executive)Housekeeper, Nanny/AuPair
Resume:
CYNTHIA M. O’Neal
Candidate is a seasoned Administrative Assistant with 2+ years reporting directly to top-
level management. Candidate works well with all other employees, as well as General Managers
and field service personnel, providing administrative assistance in areas of appointment
scheduling, correspondence, reception, and Data entry. Candidate is highly organized; able to
manage a diversity of high priority projects in a fast-paced environment. Candidate is Reliable,
Responsible, a Fast learning, and a hard working Individual. If there is something unknown,
Candidate will do everything possible to figure it out. 75 WPM.
Education
• GRAND CANYON UNIVERSITY (ONLINE) Oct, 2008 - Apr, 2009
Phoenix, AZ online education for Bachelors in Elementary Education 12 credits 12
• Le Cordon Bleu Culinary Institute Oct, 2007 - Sep, 2008
Dallas, TX Culinary school 46 Credits 46
• Platt College Feb, 2003 - Jun, 2003
Tulsa, OK Medical Assisting 11 credits 11 69 - Credits Total
Volunteer Work
• For the entire 2008/2009 school year, I have served as an active member in the PTA at J.C. Rugel Elementary school in Mesquite, TX. In doing such, I have managed to get the schools newsletter up and running after 5 years of being unpublished.
PROFESSIONAL EXPERIENCE Administrative Competencies
• Manage details of multi-party conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agendas and preparation of expense reports.
• Organize the planning of trade shows, conventions and seminars; handle booking of location.
• Prepare required registration forms and process payment of related fees.
• Follow-up with Accounts Payable Department to ensure invoices are paid on time.
• Collaborate with printers on the design and printing of logo changes, letterhead, envelopes, business cards, literature, presentation folders and product line inserts at agreed-upon rates.
• Developed and update an Operations Manual in charge of organizing information and materials.
• Execute word processing projects, including large-scale mailings, correspondence, and manuals. Handle inventory and requisitioning of supplies; research to secure savings on all items. Communication / Customer Relations
• Exercise independent judgment, decision-making abilities and high level of confidentiality.
• Collaborate with various levels of management to gather information pertaining to key issues.
• Act as liaison between management and field sales personnel to ensure proper communication.
• Coordinate the interviewing process between management and ‘new hire’ candidates.
• Assist out-of-town candidates with travel, hotel and car service arrangements.
• Communicate well with external contacts to properly handle direction of business relations.
• Distribute company literature and follow- up with meeting arrangements as needed.
WORK HISTORY
• Cultural Connections Catering TX 10/01/2006-5/2012
OWNER/CHEF
•Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
•Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
•Confer with staff at a chosen event site to coordinate details.
•Review event bills for accuracy, and approve payment.
•Plan and develop programs, agendas, budgets, and services according to customer requirements.
•Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
•Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
•Inspect event facilities to ensure that they conform to customer requirements.
•Maintain records of event aspects, including financial details.
•Conduct post-event evaluations to determine how future events could be improved.
•Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
•Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
•Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
•Evaluate and select providers of services according to customer requirements.
•Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
•Organize registration of event participants.
•Design and implement efforts to publicize events and promote sponsorships.
•Hire, train, and supervise volunteers and support staff required for events.
•Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.
•Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
•Develop event topics and choose featured speakers.
•Custom Artwork by Joanne Tyler 02/02/2009-02/16/2009
Contract Employee
Programmed computer, designed business cards, Helped design web site, Tutored on computer programs.
• Matbon Inc. TX 02/13/2004-06/23/2006
Administrative Assistant
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Tasks:
•Manage and maintain executives' schedules.
•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
•Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
•Open, sort, and distribute incoming correspondence, including faxes and email.
•File and retrieve corporate documents, records, and reports.
•Greet visitors and determine whether they should be given access to specific individuals.
•Prepare responses to correspondence containing routine inquiries.
•Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
•Prepare agendas and make arrangements for committee, board, and other meetings.
•Make travel arrangements for executives.
•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
•Compile, transcribe, and distribute minutes of meetings.
•Attend meetings to record minutes.
•Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.
•Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
•Set up and oversee administrative policies and procedures for offices or organizations.
•Supervise and train other clerical staff.
•Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
•Interpret administrative and operating policies and procedures for employees
• The Traveling Massage 12/02/2008-12/16-2008
Contract Employee
Programmed computer, designed business cards, Tutored on computer programs, Cleaned and organized.
• Consumer Logic Inc. OK 02/2001-02/2003
TELEPHONE INTERVIEWER
Design or conduct surveys. May supervise interviewers who conduct the survey in person or over the telephone. May present survey results to client.
Tasks:
•Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results.
•Consult with clients to identify survey needs and specific requirements, such as special samples.
•Analyze data from surveys, old records, or case studies, using statistical software.
•Review, classify, and record survey data in preparation for computer analysis.
•Conduct research to gather information about survey topics.
•Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
•Collaborate with other researchers in the planning, implementation, and evaluation of surveys.
•Direct and review the work of staff members, including survey support staff and interviewers who gather survey data.
•Monitor and evaluate survey progress and performance, using sample disposition reports and response rate calculations.
•Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.
•Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
•Support, plan, and coordinate operations for single or multiple surveys.
•Direct updates and changes in survey implementation and methods.
•Hire and train recruiters and data collectors.
•Write training manuals to be used by survey interviewers.
Letter of Recommendation #1
Lori L. Ashenfelter
2330 Charlcia Blvd.
Hobbs, Nm 88240
April 2, 2009
To Whom It May Concern:
I am happy to recommend Cynthia M. O’Neal for employment at your company.
I had the pleasure of working with Cynthia when I hired her as an individual contractor to clean my house, and help tutor me on my computer programs. I was referred to her by a good friend of mine who was a member of her family. I paid her $200.00 to come to Hobbs, Nm where she proceeded to complete her assigned duties in a timely manner. She made $400.00 for her work, which she had completed in one week. Cynthia showed responsibility, exceptional organizational abilities, respect, and professionalism while under my employment, and in my home.
Cynthia deserves serious consideration as a potential employee, and I recommend her highly.
Sincerely,
Lori L. Ashenfelter
**********@***.***
Letter of Recommendation #2
Custom Artwork by Joanne Tyler
4/2/09
TO WHOM IT MAY CONCERN:
From my experience working with Cynthia O'Neal, she understands computers extremely well. She was able to do everything I needed her to do in a timely manner.
I've hired people in the past to help with the business end of my artwork, and she immediately understood what I needed and proceeded to do it with professionalism and respect.
I would highly recommend Cynthia O'Neal for any position relating to customer service or computer work. She really does go the extra mile.
Sincerely,
Joanne Tyler
**********@*****.***
Website joannetyler.com
Letter of Recommendation #3
April 5, 2009
Dear Hiring Manager:
I have known Cynthia O’Neal since August 2008. Her son, Manny, attends Rugel Elementary, where I am the School Counselor and PTA President. After Manny entered kindergarten, Cynthia quickly volunteered to serve as the Publications Chair on the PTA Board. She immediately reinstated distribution of the Rugel Bugle, our monthly newsletter, which had been unpublished for five years. Cynthia took this position and ran with it. She began seeking donations for our school and successfully promoted the school-to-home relationship by featuring various faculty members and celebrating student accomplishments. She even supplied fun, theme-related treats for a board meeting to help boost morale. Cynthia raised money for our school by allowing individuals to donate money and place “Val-o-grams”, “March Messages” and “April Showers” of encouragement in the Bugle. These were especially encouraging to those students getting ready to take the TAKS test. Cynthia also sought donations from businesses, allowing them to place advertisements in our monthly newsletter.
It has been a joy working with an individual who shows such initiative. I am sure Cynthia O’Neal would make a wonderful employee.
Sincerely,
Brandi Aston
School Counselor/ PTA President Rugel Elementary
2701 Sybil Drive
******@***********.***
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