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Customer Service Management

Location:
Madison, NJ, 07940
Salary:
42000
Posted:
May 01, 2012

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Resume:

William Duffy

* **** *****, *******, ** *****

201-***-**** | v0g3hn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

French-English bilingual RESEARCH ANALYST; EXPORT/IMPORT ASSISTANT MANAGER. Hands-on team player who possesses excellent written and verbal communication skills. Consistent planner accustomed to a fast paced handling of multiple projects and meeting deadlines.

Areas of Expertise

Native Fluency in French, Written and Spoken: Six years of primary school education in France, plus additional university course work at the Sorbonne in Paris. Completely bi-cultural with global outlook

General Management and Administrative Support: from scheduling and prioritizing, document preparation, routine and special correspondence, domestic and international travel planning. Forecasting and budgeting, managing inventory, purchasing supplies, and liaising with other departments and staff to ensure open communication, best in class customer service, meeting deadlines. Staff training and daily supervision.

Relationship Management and Customer Service: including developing new client relations and managing all aspects of existing internal and external relations, providing exceptional customer service and handling high risk clients while increasing customer satisfaction, retention, and sales.

Project Management: handling multiple projects from definition with supervisor through implementation and completion including analyzing organizational needs, identifying requirements, work breakdown, scheduling, resource management, budgeting, issue resolution, quality control, and reporting.

Writing and Editing: including editing for consistency, facts, clarity, grammar, spelling, and style for correspondence, research, opinion papers, written and verbal language translations, and presentations.

BUSINESS EXPERIENCE

05/11 to

Present International travel, job search activities, and part time work.

05/08 to

9/08

Media Intern, ORGANIZATION FOR ECONOMIC COOPERATION AND DEVELOPMENT (OECD), Paris, France.

Responsibilities included researching and writing reports and studies to be used in presentations and conferences by the Secretary General and other executive management. Duties also included media outreach and arranging press conferences.

10/08 to

Present

Supervisor, IL CAPRICCIO’S, Whippany, NJ: an up-market hospitality company providing dining, banquet, and corporate conference services.

Responsible for the initial contact with important clients and groups, providing operations and parking services, and supervising and training a team of three employees.

EDUCATION and PERSONAL INFORMATION

B.A., RUTGERS UNIVERSITY, New Brunswick, NJ, 2011.

Major: Political Science; Minor: French.

Diploma in French Language Studies, UNIVERSITE PARIS-SORBONNE, Paris, France, Summer 2007.

INTERESTS

Willing to travel. Soccer, French literature, reading history and fiction, cycling, basketball, journalism.

REFERENCES



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