Adminisrative assistant or Office Manager

GAYE McMULLEN

***** *** ***** **** (h): 636-***-****

Chesterfield, MO 63017 (m): 636-***-****

************@***.***

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Objective: To serve as coordinator and facilitator for a service-oriented team tasked with providing superior quality products and services to its patrons, by promoting a partnership attitude & culture with customer satisfaction always the primary objective.

Thrivent Financial for Lutherans 2007 – 2009

Regional Administrator - Duties include administration and reporting for 137 Financial Representatives (FRs): Meaningful Contact Initiative (MCI); Co-Op Advertising Program for FRs; Assistant to Regional Marketing Specialist and Training Director regarding FR activities/programs; Communicate and maintain compliance guidelines; Originated and implemented Call Center pilot program; Assign leads from home office.

• FR reporting for the MCI increased from 27% to 89% over 3 months resulting in $500K new revenue for the Region. This strengthened relationships with the FRs and produced an accurate record of the members/clients contacted—proving that significant business can be generated merely by contacting, taking an interest, and asking for the order.

• Corporate’s Co-Op advertising program allows FR reimbursement of $500 for radio, church newsletters, and other ads. Emailing details and follow-up calls to generate action resulted in 68, or 50% of FRs utilizing an opportunity to create identity, enhance image, and increase exposure.

Edward Jones Investments 2005 – 2007

Branch Office Administrator - Responsible for all administrative tasks including client development and servicing with focus on education and reinforcement of the Edward Jones business model. Preservation of long-standing relationships with the company’s primary fund vendors is key to providing outstanding products/returns for our clients and maximum profitability for the company and its producers. Key to my position is a working knowledge of the financial services industry, analytical and comparative thinking, initiative, effective communication skills, and most importantly, an outstanding customer service orientation.

Daily activities consist of setting appointments, asset transferals with confirmatory follow-up, and depositing funds. Clients look to me for account information and procedural assistance, as I maintain prospect and client records, execute direct mail programs, assist with financial planning seminars, and market my Financial Representative to prospective clients.

Peterson and Peterson P.C. 2001 – 2005

Director of First Impressions/Administrative Assistant - Responsible for client relations, communications, and the safekeeping of confidential information. Created a series of five marketing letters designed to introduce the firm, highlight our specialized service offerings, and educate potential and new clients as to why we are the recognized leader in Home Health Care financial consulting. Database management activities involve data entry, update, and querying for report generation. Administrative duties entailed prioritizing and scheduling workflow and assignments for the professional staff of seven.

Texas Institute for Arts in Education 1997 – 2001

Core Teacher/Artist - Taught dance movement classes in H.I.S.D at the elementary level, relating dance theory to their curriculum. Prepared lesson plans and reports on completed classes for each school.

Computer Curriculum Task Force - Selected out of 25 teaching artists to develop a pilot dance/movement curriculum for first through fifth grades. Using H.I.S.D. educational teks, my partner and I were charged with the task of creatively comparing and associating dance techniques with language arts, social sciences, math, and science. Our work product was translated into an animated interactive computer program to be used in conjunction with the Core Teacher/Artist program and nationwide licensing.

YMCA, Post Oak 1997 – 1998

Dance Director - Developed and taught ballet, jazz and tap curriculum for all dance classes and reviewed each student’s skill level for appropriate class placement. Taught all classes until program growth necessitated hiring a second instructor. A very successful December recital program was developed, which featured two dance routines for each class.

Xerox Corporation 1984 – 1985

Marketing Representative - Responsible for marketing office automation systems to all established and prospective accounts in the Medical Center, CBD, and Greenspoint area.

• Engineered the sale of 94 personal computers to Andrews and Kurth Law Firm.

• Sold an office automation network to St. Luke's financial accounting department which promoted a major placement of copiers for the copy equipment division.

G.E. Information Services Co. 1982 – 1984

Marketing Representative - Responsible for expanding existing customer base and developing new accounts in time sharing financial/business systems, networking, customized programming, and electronic mail systems.

• Exceeded quota two years running: 1983 - 102%; 1984 - 111%

• National marketing director for CRC Bethany's Oil & Gas Pipeline Modeling Systems

COMPUTER SOFTWARE SKILLS

Proficient in MSWord, MSExcel, PowerPoint, Outlook, File N Time (task database), Act, PhoneSlips, Stamps.com, Easy Acct, and QuickBooks.

EDUCATION - PROFESSIONAL DEVELOPMENT

B.A. Business Administration, Management Major - Principia College, Elsah, IL

G.E. Step Sales Training Program

Xerox Advisory Board member for Sales Training Curriculum

Salesman’s Licensee, Texas Real Estate Commission

Texas Institute for Arts in Education, Teaching Artist

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