Production assistant

**** *. ******** *** #***

CHICAGO, IL *****

PHONE 517-***-**** . E-MAIL: **********.**@*****.***

MR. MAURICE WILLIAMS JR.

Objective

To obtain a position that will allow me to utilize my 12

plus years of experience in customer service.

Employment

October 2011 - December 2011

Hinge Studios

Recording Studio Intern

Monitor front desk, answer and direct telephone calls.

General studio assistance including cd burning,

sending/receiving client sessions via email, cd labeling,

setting up & breaking down equipment for sessions, stocked

equipment rooms, inventoried studio property.

Client services including food runs

General house cleaning and organization of the studio.

December 2008 - November 2010

Evolve Teleservices

Telephone Sales Representative

Determined customers interest, needs, and expectations in order

to sell our client's products and services wherein leads are

provided by infomercial television advertising.

Processed customer transactions by inputting personal

information into a PC and maintained effective sales

percentages in a quota driven workplace.

Handled a high influx of inbound calls within a dynamic call

center environment.

Utilized multiple call center support applications to

effectively assist in providing accurate information regarding

products, pricing, and delivery to customers.

February 2008 - October 2008

Dakkota Integrated Systems

Warehouse Associate

Prepared a wide variety of shipments to include pulling and

packaging warehouse merchandise.

Coordinated interior automotive parts to be packed and shipped

according to a broadcast printout selected by the customer.

Scanned individual parts with an error proof tracking system to

ensure proper sequencing and shipping verification.

Commended for team-oriented attitude, contributing to improved

efficiency and nearly 100% accuracy in order processing and

shipping.

Sustained zero safety hazards by proactively maintaining clean

and organized work environment. Performed other duties and

activities as directed.

November 2007 - February 2008

CMO Fashions

Retail Sales Associate

Greeted customers entering store and assisted in merchandise

selection.

Received and processed various types of transactions and

payments via a Point of Sale Terminal.

Assisted in all store operations to include price markdowns,

product shipments, merchandise placement and replenishing sales

floor merchandise.

Communicated customer needs to store manager.

Worked closely with all store members to provide a high degree

of attentive and

professional customer service.

February 2007 - September 2007

Northrop Grumman TS

Range Operations / Maintenance Specialist

Controlled the operations of range targets and provided

communications using

computer systems and Motorola two-way radio equipment while

assigned to the

Range control tower.

Identified and corrected target malfunctions.

Worked with military gunnery specialists on target scenarios

needed to successfully

conduct tank or small arms training exercises.

Assisted senior team leaders with repairs and modifications of

electrical equipment.

Performed administrative duties to include preparing and filing

duty logs.

Documented and identified issues related to equipment turn-ins,

repairs, and

maintenance services.

Prepared sub-hand receipts for military units occupying range

facilities to ensure full

accountability of all range equipment.

Maintained the range grounds and facilities as needed.

July 1998 - April 2006

United States Army

Radio Frequency Communications Engineer

Installed, operated, and maintained secure mobile multi-channel

Line of Sight (RF) communications systems for numerous Military

operations including Operation Iraqi Freedom III.

Supervised and trained over 15 radio transmission specialists

to successfully perform a variety of communications related

missions under challenging and stressful conditions.

Assisted team members with operator level maintenance on

assigned communications vehicles and equipment.

Coordinated schedules, meetings and briefings for senior Army

officials.

Performed administrative duties to include answering /

directing multi-line

telephone calls and the use of computers, copy, and fax

machines.

Developed monthly performance evaluation reports on subordinate

personnel.

Initiated request for logistic support and safeguarded

communications equipment

Valued in excess of 1.5 million dollars from loss or

inadvertent damage.

EducatioN

December 2010 - July 2011 Conservatory of

Recording Arts & Sciences

Audio Engineering

Diploma / Certification

January 2010 - May 2010 Lansing Community

College

Digital Media Specialist

Some College Coursework

July 1998 - April 2006 United States

Army Military Training

Courses

Leadership Development Courses

September 1994 - May 1998 Northwest High School

General Studies

High School Diploma

Summary of qualifications

Strong leadership/supervisory skills

Excellent team building skills

Eight years of extensive hands-on experience operating

and troubleshooting voice/data communications equipment

Accustomed to handling sensitive, confidential records

Flexible and versatile - able to maintain a sense of

humor under pressure

Ability to thrive in deadline driven environments

Talent for quickly mastering technology

Poised and competent with demonstrated ability to easily

transcend cultural differences

10 plus years of experience in customer service, record

keeping, document control, and property inventory

Scheduling / Office Administration experience

Computer literate and proficient with Macintosh and

Windows Computer Systems

Familiar with Pro Tools Systems, Analog Tracking (2 in.

Tape), basic sound principles, and audio

encoding/decoding

Analog/Digital Consoles, Digital Control Surfaces,

Mix-down Recorder Operation, Commercial Production

Techniques, and microphone placement techniques

Contact this candidate