Sales Customer Service

Summary

Bi-lingual professional with demonstrated success in organization, efficiency, and creative solutions. Motivates and leads by example with outstanding communication skills, a passion for excellent customer service, and a strong drive for success with a growing and stable company.

Education

Antioch High School- Graduated with Honors

G.P.A.: 3.2

• Top English student in grade level

• Fluent in Spanish

• President of Spanish Club, Women’s Studies, Photography Club

Activities

Oasis Center volunteer-

• Volunteered through Teen Outreach program working with local community organizations such as schools, churches, food banks, nursing homes engaging in charitable activities, as well as donation of time and self to the betterment of individuals and communities. I’ve cleaned neighborhoods, offered English/ Spanish reading to elementary school children, helped teachers with class projects, visited the elderly, worked in soup kitchens and food banks, etc.

Work History

Waffle House- Grill Operator / Server November 2011- Current

Grill Operator:

• Prepping food; biscuits, tomatoes, onions, chili, grits, gravies, etc.

• Cooking each meal as it is being ordered

• Cleaning grill, grill weights, cooking utensils, insert pans, etc. each shift

• Sweep and deck brush each shift

• Clean any and all cooking equipment; toasters, stove crumb trays, waffle bakers, omelet mixers, egg pans, etc.

• Restocking any items that run low

• Taking out all trash and sweeping parking lot

Serving:

• Verifying register at beginning of shift

• Making sure all orders are called out accurately as well as priced correctly

• End of shift duties that include; taking trash out, cleaning assigned section, sweeping/ mopping floors, replenishing of all condiments, cleaning restrooms, making teas, orange juice, and coffee

• Restocking operating supplies; silverware, napkins, straws, to go platters and lids etc.

• Accounting for every ticket that was in your assigned ticket book

• Daily price test

• Listing your gratuities from all to-go orders

• Collecting invoices from all credit card receipts and verifying them

Dairy King- “Help Wanted” August 2011- October 2011

• Cleaning duties such as trash take- out, dishes, sweeping and mopping, and organizing

• Cooking for catering orders, short orders, and serving table

• Maintaining clean restaurant, serving customers

• Listing current inventory daily to keep adequate supplies on hand

Southern Thrift- Miscellaneous Pricing Associate November 2009- June2011

• Sorting, cleaning, and pricing miscellaneous merchandise

• Placing miscellaneous merchandise on the sales floor

• Cleaning entire store shelves on sales floor once a week while reorganizing and cleaning merchandise

• Pulling excess merchandise for re-pricing or recycling

• Maintaining a clean and organized store

• Cashiering; daily deposits/ counting down register during opening/ closing shifts

• Pulling clothing from sales floor and bailing it

• Assisting with furniture carry-outs

• Assisting customers in finding specific items and answering any questions

• Answering phone calls

Borders Cafe- Barista October 2008- November 2009

• Daily cleanup including dishes, trash, café area

• Promotional event advertising and set-up

• Conversing with customers and handing out free samples daily to promote drink/ food sales

• Daily countdown of register

• Completion of opening, mid-day, and closing checklists (which included cleaning and re-stocking appropriate items)

• Inventory

• Putting together complete café orders

• Placing product orders with Purity Dairies

• Making and ringing up all café sales

• Maintaining a well organized store

Music City Thrift- Cashier October 2007- November 2009

• Maintaining a clean and organized store

• Cashiering; daily deposits/ counting down register during opening/ closing shifts

• Pulling merchandise from sales floor and bailing clothing

• Assisting with furniture carry-outs

• Helping customers find specific items, answering their questions

• Answering phone calls

Espresso Joe’s- Manager/ Barista August 2004 -June 2008

• Holding a key and opening/ closing the café daily

• Set up included: counting down register, checking daily deposits, brewing all coffee, prepping all food, stocking anything that was needed.

• Cooking of all food orders, placed and made any drink orders

• Making and verifying weekly schedule

• Maintained clean and organized store

• Performed preventative maintenance and maintenance when needed on all equipment

• Took inventory

• Made grocery list (and picked up from Sam’s/ delivered to cafe)

• Made and placed orders for Monin, Ghirardeli, and 1883 syrups, Purity, Bongo Java, American Paper Co., Coca Cola, and Robert Orr Sysco

• Put items away upon receipt of orders

• Organizing/ creating events and event promotions such as: Open-mic Night, “Conversation Café,” book sales to contribute to charitable organizations (St. Jude’s Children’s hospital), music shows, featured artist each month, etc., etc.

Target- Cashier,

Customer Service Team Member,

Warehouse Team Member,

Sales floor Team Member,

Jewelry Department Team Member,

Food Avenue Team Member,

Starbucks Team Member,

Remodel Team Member,

Target Card Sales Team Member March 2001- April 2003

• Performing “zoning” of the store

• Counting down/ verifying register’s accuracy

• Complying with and improving all cashier speed scores on a daily basis

• Ringing up merchandise, bagging merchandise

• Assisting customers with carryouts for larger or bulky items

• Stocking candy and other items in checkout lanes

• Pulling merchandise from backroom

• Stocking merchandise onto sales floor

• Doing daily verification of items on hand

• Assisting guests in finding what they need or answering questions about products

• Repairing Jewelry and/ or watches at Jewelry Counter

• Keeping Jewelry section well organized

• Keeping overall appearance of store neat cleanly

• Preparing all orders in Food Ave.

• Taking inventory

• Cleaning grease traps, grill, and other equipment

• Performing opening and closing checklists

• Ringing in all food ordered accurately and efficiently

• Making and ringing in all drink orders

• Maintaining a clean and friendly environment within the café

• Writing and calling all orders according to Starbucks standards

• Stocking and cleaning (performing daily checklists)

• Assembling thousands of “Waco boxes” during remodel

• Moving heavy boxes in and out of hot trailers

• Disassembling every store shelf and putting new shelving in according to planogram

• Removing merchandise and re-setting merchandise according to planogram

• Removing and resetting new fixtures signage

• Filling out all paperwork/ translating paperwork for Target Card Applications

Gloria Jean’s Coffee Co- Barista May 2002- August 2004

• Ringing in purchases

• Preparing all drink and food orders

• Daily countdown of register and verification of nightly paperwork

• Calculation of time cards

• Placing orders/ stocking orders upon arrival

• Preventative maintenance and quality control of all equipment

• Cleaning and organizing store

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