Devender Sharma

** *********** *******

E-Mail: uzruzy@r.postjobfree.com Phone: 995*******

Seeking middle level assignments in Credit Management/ Operations Management with a leading organisation.

Professional Profile

Over 8 years experience in Financial & Banking Management.

One year experience in Retails management

Excellent analytical, organisational and interpersonal skills.

Career Highlights

Present Job Profile: Working With “Reliance Communication” Udaipur as a Store Manager since Feb’10

Responsibilities:

1. Handle & responsible for Reliance Customer Care with maintain CSAT.

2. Solving Customers queries and offer suitable plans and packs to customer.

3. Maintain minimum VOL CHURN and P2P Migration with retention tool.

4. Make relation and extra service to HNI customers.

5. Maintain Grooming, discipline and store management at RMS Store.

6. Training to FSD, sales and Collection team of new schemes and retention tool.

7. Collection monitoring and retention overall.

Previous Work experience:

1) Worked with “Tanishq Jewellery” udaipur as a Store Manager From Jan’09 to Jan’10.

Responsibilities:

1. Handling & responsible for whole activities related BTQ.

2. 2.Handling Cash & Cheques Payment, preparation Cash book & deposited in Bank.

3. Generate Bill, GH receipt, Advance booking and priority order to Customer

4. Handle & motivate to Staff for sales & GH Saving scheme.

5. Preparation all MIS & Doc related to business and submitted to Head office.

6. Handle all correspondence on Behalf of Company.

2) Worked with “Barclays Bank”. Jodhpur as Credit Officer– Business loans From Apr ’08 to Jan’09

Responsibilities:

1. Handling the Barclays Bank-credit process-.Business Loan

2. Login file as per Co. policy and Shoot FI, LIP, CIBIL and Bank/ITR verification of customers.

3. Generate login file no and Preparation login MIS Tracker and update status on daily basis.

4. Preparation CET for customer and pendencies of login file as per TAT.

5. Preparation final disbursement kit with pendencies.

6. Handling Vendor Bill tracker and payments.

3) Worked with “Standard Chartered Bank”. Jaipur as Officer Collection– Auto Loans, Auto OD from Mar ’06 to Apr 08

Responsibilities:

1 Handling Soft and Hard Collection and Help in Maintains NBD and Delinquency.

2 Preparation Recon, Repo Tracker, Stock MIS, and Settlement Tracker reports & KCS.

3 Handling all Collection Reports & Payment and Coordinate with respective Sales managers & Respective CPA managers.

4 Co-Ordination with support functions for smooth functioning of processes.

5 Managing and resolving customer-escalated queries / suggestion.

6 Control tracking & feedback from DME, to ensure their better performance.

7. Updating of pending credit amounts in customer loan a/c.

8. Coordination for NOC & Form 35 of pre terminated cases.

9. Coordination with agencies and taking feedback from collection executives.

4) Worked with “ICICI Bank Ltd” (Auto OD) Delhi, as Sr Sales Executive from June’ 03 to. Feb’06

Job Profile: -

1. Handling whole activities related to Car Overdraft Facility

2. Check all documents of Login files of Customers & submit queries who pick by Sales

Executive

3. Fire FI & Valuation for customers & Maintains DSR & DTS of Sales Executive & Tell-caller.

4. Giving information to Sales Manager regarding business reports of the customers & solve

Query.

5. Daily update status of login files, daily reports & salaries of executives & tell callers.

6. Submit disbursement docs & confirm to customer for disbursement.

5) Worked with “ICICI Bank” (Regional Processing Centre) Delhi, as Member of RPC from Jan’ 01 to. May’03

Job Profile: -

Supervising & Handling whole activities related to Account Opening Operations in ICICI Regional Processing Centre covering 68 Branches (North & East India).

1. Working on On-Line & Giving information to head office regarding business reports of the

Clients & solve query.

2. Responsible for Inwarding, Reinwarding & OCTM for AOT.

3. Giving reports to head office regarding Account Opening Team & solve query.

4. Preparation MIS Report, Daily Report, Analysis Rejection Report & Recon Report.

5. Help in getting Six sigma & maintaining TAT for AOT

6. Training to Subordinates

7. Contact with all the BranchesTr

Education

MBA from National Institute of Management in Finance

Bachelor in Commerce from University of Delhi in the year 2001.

Senior Secondary from C.B.S.E, Delhi in 1996.

Secondary form C.B.S.E, Delhi in 1994.

Computer Proficiency

• CIC(Certificate in Computer) from IGNOU

• MS Office, Internet and Finnacle (Banking Package)

Personal Details

Name : Devender Sharma

Father’s name : Mr R P Sharma

Date of Birth : 10th Aug 1979

Marital Status : Married

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