Customer Service Management

Keith Allen Brake

573-***-**** ● *****.*****@*****.*** ● 5052 Hillcrest Rd. ● Arnold, MO 63010

Core Competencies

• Environmental Compliance

• Risk Assessment/Management

• Project Management

Education

Master of Science in Environmental Management

• Webster University, St. Louis, MO; March 2012

Bachelor of General Studies, emphasis in Business Management

• University of Missouri Columbia; May 2009

Environmental Management Experience

• Managed inventories of hazardous chemicals.

• Ensured proper handling, storage, receiving and disposal of various hazardous chemicals.

• Ensured social responsibility via compliance with lawful spill recovery as well as reporting of hazardous chemicals such as motor oil, antifreeze and lead acid batteries.

Management Experience

• Assessed risk of loss in all areas of business, including environmental compliance; associate and customer injury; and inventory shrinkage and theft.

• Delivered excellent customer service through the hiring of qualified associates and proper training of unit personnel.

• Supervised associates by ensuring the use of proper procedures for servicing customers, environmental compliance and safety.

• Managed associates’ schedules and evaluated associate performance.

• Communicated messages effectively from upper management to associates.

• Handled communication with customer and vendor claims and complaints efficiently.

• Maximized sales through proven policies, innovation and shared best practices.

• Improved net profit in fiscal year 2003 from $123k to $189k for Wal-Mart store 794 Div. 6.

Project Management Experience

• Supervised production and budgeting of new units to be constructed for Jenne Hill Townhomes by:

• Working directly with all subcontractors in the bidding and construction process.

• Handling construction delays via direct communication with subcontractors.

• Meeting weekly with company owners and accountant to discuss delays and budgets.

• Ensured completion and proper inspection for licensing of new townhome units through direct dealings with city inspectors and responsible subcontractors.

• Ensured sales and leasing of completed units and readiness of units in transition.

• Collected rent payments and handled communication with tenants effectually.

• Served as a representative for Jenne Hill Townhomes in small claims court.

• Served as board member of condominium association for Jenne Hill Townhomes.

Employment History.

TNT Fence Company Inc. Granite City, IL, June 2009- October 2011.

Heartland Automotive Inc. St. Charles, MO, July 2008- June 2009.

Jenne Hill Townhomes LLC Columbia, MO, January 2005- February 2008.

Wal-Mart Stores Inc. Columbia, MO, May 1997- August 2005.

Other Skills

Proficient in inventory tracking software, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, QuarkXPress, Microsoft Windows, Adobe Photoshop, Microsoft Access, property management software.

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