Customer Service Data Entry

LAURIE D. TEGEN

*******@*****.***

714-***-****

OBJECTIVE

Seeking a position as a Receptionist or Office Assistant where I can apply strong skills and experience.

SUMMARY OF SKILLS

• Excellent phone skills; able to handle multiple lines

• Excellent customer service and communication skills with pleasant attitude

• General clerical and administrative skills including reception, file maintenance, ordering supplies, typing 57 wpm, data entry, assisted A/R with client correspondence and updating client accounts

• Knowledge of MS Word/Excel, Brightree (medical), Internet, Email

• Skilled in management administrative support

EXPERIENCE

Data Entry Assistant 5/12 to 5/12

Devon & Devon, Newport Beach, CA – temp assignment ended

Scanning, printing emails from trade desk and offers desk and then organizing, and typing

Service Appointment Coordinator 2/12 to 3/12

Aerotek, Santa Ana, CA -- temp assignment ended, business slow

• Set up appts with customers for car repairs, transferring calls, answering general questions, entering information into data base, printing pre-work orders for the following day.

Receptionist 2/11 to 7/11

Hurley & Hurley, Inc., Tustin, CA -- laid off due to economic problems

• Phones, making files, Lacerte tax software, scheduling appts on MS Office Calendar, copying and scanning, archiving dead files, mail distribution, overnight deliveries, customer service.

Office Assistant (temporary) 10/10 to 11/10

• Comforce Healthcare Staffing, Tustin, CA -- temp assignment ended

On assignment to Hoag Hospital, assisted with general office duties such as researching files

for confidential information.

Receptionist 1/05 to 4/10

Source One Medical, Irvine, CA -- laid off due to company cutbacks

• Answered all phone lines, transferred calls and answered questions. Maintained a call log, filing, ordered office supplies. Processed mail and FedEX shipments. Mailed out form letters, entered notes in Brightree medical data software, filled orders for marketing materials, assisted other depts.

Secretary 12/95 to 10/04

Steger, Inc., Orange, CA -- wanted a change in careers

• Answered all phone lines and took messages for project managers for a design firm. Performed general clerical and administrative tasks including filing, tracking all orders, job production reports and job finals. Maintained insurance certificates, ran errands, screened visitors and caller, data entry, wallcovering library.

EDUCATION

Courses in General Education and Art, Goldenwest College and Orange Coast College

Diploma, Rancho Alamitos High School, Garden Grove, CA

References available upon request

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